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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Sage 50 Cloud (FR)Sage Business Cloud Bureau (FR)Sage ConnectSage FRP 1000 Partner Cloud (FR)Sage Online (FR)Sage X3 Hosted (FR)
investigating
Nous avons identifié un problème empêchant les clients en France d’accéder au menu de facturation électronique sur le portail de collaboration. Les clients concernés voient apparaître le message d’erreur « Une erreur s’est produite ».
Les produits/services concernés sont :
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
Nous menons actuellement des investigations.
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We have identified an issue resulting in customers in France being unable to access the E-Invoicing Menu on the Collaboration Portal. Affected customers are being presented with an "An error has occurred" error message.
The products/services affected are:
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have applied a fix to improve the performance of Warewolf (WMS system) and continue to closely monitor.
monitoring
The incident related to the Shopify orders download has been resolved and the download is performing as expected.
We are closely monitoring the issues related to the o Warewolf (WMS system) to prevent any reocurrence.
investigating
The issue related to the Shopify orders not downloading is now resolved. If you are still experiencing issue with your orders please trigger the manual download.
We are closely monitoring the Shopfiy order download service to avoid a reoccurrence.
In parallel we continue to investigate the issues related to Warewolf (WMS system). If you are experiencing issues with it please reach out to customer servies as they will be able to help you out with the issue.
investigating
We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues.
Additionally we have identified that customers globally are experiencing issues when downloading Shopify orders. Customers are being presented with the following error message "invalid character '\x1b' looking for beginning of value".
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a global issue preventing customers from printing inventory transfer goods notes. All other product functionalities are performing as expected.
We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors.
We are currently investigating the cause of these time-out errors.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue where we are not receiving transactions from American Express. We are engaged and working with American Express to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing a small subset of customers in Europe from logging in to Sage Intacct. Customers are presented with “IP address is not valid” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
E-Invoicing - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue that has potential of impacting customers in France from onboarding new customers. Due to the automatic retry mechanism in place, no customer-facing errors are expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and are working on a fix.
investigating
We have identified that customers globally are unable they can do any reclassifications, changes or alterations to any bills.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Authentication Service - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified intermittent 500 errors in the Auth service. Customers globally using the following products may experience unexpected errors when navigating some of the services.
The products/services that may be affected are below:
Sage Intacct
Sage People Payroll
Sage Business Cloud Accounting
Sage Business Cloud Payroll
Sage Active
Sage Distribution & Manufacturing Ops
Sage X3
Sage FRP1000
Sage for Accountants
Sage Payroll
Banking Service
Payments Acceptance
Payments Out
Tax Service
A...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Sole Trader - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.
identified
We are continuing to investigate. We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We are continuing to investigate the cause of the issue. Thank you for your patience while we work towards a resolution.
identified
We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue
investigating
An issue has been identified affecting Android in-app purchase subscriptions in Europe, impacting both new subscriptions and renewals. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management Mobile - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where customers receive a policy violation dialog box after submitting an expense with an attached receipt. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that a subset of customers in the US are unable to access the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Ciel Données Mobiles for Sage 50 FR - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating.
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Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management Mobile - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where expense transactions are not being matched correctly. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Third-Party Lloyd´s Bank has resolved the issue on their end.
We will continue to monitor closely.
investigating
We have identified a widespread general banking outage for Lloyds, Halifax and Bank of Scotland that may impact customers in the UKI who are interacting with their banking app within the Sage product such as customers trying to connect a bank feed.
The products/services affected by this are:
-Sage Business Cloud Accounting
-Sage Sole Trader
-Sage 50 UK
-Sage Intacct
-Sage 200 UK
Third-Party Lloyd´s Bank had acknowledged the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue where global customers are unable to process orders using Shopify. This is only impacting customers using Shopify. We are engaged and working with Shopify to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
