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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Ciel Données Mobiles for Sage 50 FR - Partial Outage
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where Ciel Données Mobiles for Sage 50 FR customers in France are being logged out of the application. Affected customers are advised to re log in.
All other product functionality is working as expected.
We are investigating the cause of the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue affecting some customers using the Sage Intacct sandbox environment, which may prevent certain testing activities from being completed. Our teams are actively working to restore the affected data and services. The production environment is not impacted. We will provide a further update as restoration progresses.
We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI) - Partial Outage
We have identified a fix for the issue and expect to implement it soon.
Important: We have proactively identified the customers impacted by this issue and provided an in-product message to their accounts. If you have not received this message, you are not impacted and can continue using the service as normal.
Thank you for your continued patience while we work to fully resolve this issue.
------------------------------------------------
Nous avons identifié un correctif pour ce problème et prévoyons de le mettre en œuvre prochainement.
Important : Nous avons identifié de façon proactive les clients touchés par ce problème et leur avons transmis un message directement dans le produit. Si vous n’avez pas reçu ce message, vous n’êtes pas touché et pouvez continuer à utiliser le service normalement.
Merci de votre patience pendant que nous travaillons à résoudre complètement ce problème.
identified
We have identified an issue affecting customers in the UK, Ireland, and Canada, where bank rules may result in duplicate transactions being created.
Thank you for your patience while we work to resolve this issue.
-------------------------------
Nous avons identifié un problème touchant des clients au Royaume-Uni, en Irlande et au Canada, où l’application des règles bancaires peut entraîner la création de transactions en double.
Merci de votre patience pendant que nous travaillons à résoudre ce problème.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
-------------------------------------
Nous enquêtons sur un problème potentiel affectant le service. Une mise à jour sera fournie dans les 30 prochaines minutes.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- Sage Business Cloud Payroll
We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
---------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous enquêtons sur un problème intermittent de connectivité/intégration en France. Les symptômes observés incluent la déconnexion des utilisateurs lors de l’ouverture des paramètres Marketplace, ainsi que l’absence de réception de certains lots (batches) provenant d’éditeurs tiers (ISV) tels que REGATE et TransfertBANQUE pour certains clients.
---------------------------------
We are investigating an intermittent connectivity/integration issue in France. Symptoms include users being logged out when opening Marketplace Settings and some customers not receiving batches from third-party ISVs such as REGATE and TransfertBANQUE.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Online Help Center (FR)Sage BOBSage efacture (FR)Sage FRP 1000 (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below.
The products/services whose help pages have been identified as affected at the moment are:
- Sage Business Cloud Bureau (FR)
- Sage 50 (FR)
- Sage États Comptables & Fiscaux (ECF)
- Sage Online (FR)
- Sage FRP 1000 (FR)
- Sage BOB
- Sage BI Reporting
- Sage Business Cloud Paie (FR)
- Sage eFacture
- Sage EDI Online
- Sage Production (GPAO)
- Generation Experts Connector Cloud (FR)
- Sage Linkup (FR)
- Sage Batigest Connect et i7
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Payroll South Africa - Partial Outage
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Webchat Functionality - Major Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada.
We are currently investigating.
Remote Data Access (RDA) NA - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating.
The products/services affected are:
Sage 50 US
Sage 50 Canada
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (US) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where US customers are receiving the following message:
"You are off plan and do not have security access:"
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in France from updating their effective date, with no error messages experienced. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identify an issue preventing customers in the UK and Ireland from updating their bank balance and some reports through the service Sage Business Cloud Accounting UKI. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC - MTD
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Sage Sole Trader
Making Tax Digital (MTD)
Sage X3 (Single Tenant)
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 50 UK
Brightpearl
Sage Intacct
Customers will be presented with an internal HTTP 50...
HMRC - MTD - Operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
investigating
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Sage Sole Trader
Making Tax Digital (MTD)
Sage X3 (Single Tenant)
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 50 UK
Brightpearl
Sage Intacct
Customers will be presented with an internal HTTP 50...
Sage 200 Standard (UKI) - Operational
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
While the service continues to be available and performing as expected, and under close monitoring, we will carry out a maintenance on July 2nd between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance.
We appreciate your patience and understanding as we complete this work.
monitoring
The maintenance has been completed and the service continues to be available and performing as expected. We continue to closely monitor the service.
monitoring
The service continues to be available and performing as expected.
We are implementing a permanent fix and will carry out this work on July 1st between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance.
We appreciate your patience and understanding as we complete this work.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in the UK and Ireland from accessing the service. Customers are being presented with an error message: "The request channel timed out while waiting for a reply."
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
June 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Customer impact
At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue.
The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below:
-First Citizens Bank, US
-PNC PINACLE, US
-BMO Online Banking for Business, Canada
-TD Bank, US
-Silicon Valley Bank, US
-Santan...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
