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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Sage 50 Cloud (FR)Sage Business Cloud Bureau (FR)Sage ConnectSage FRP 1000 Partner Cloud (FR)Sage Online (FR)Sage X3 Hosted (FR)
investigating
Nous avons identifié un problème empêchant les clients en France d’accéder au menu de facturation électronique sur le portail de collaboration. Les clients concernés voient apparaître le message d’erreur « Une erreur s’est produite ».
Les produits/services concernés sont :
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
Nous menons actuellement des investigations.
-------------------------------------------
We have identified an issue resulting in customers in France being unable to access the E-Invoicing Menu on the Collaboration Portal. Affected customers are being presented with an "An error has occurred" error message.
The products/services affected are:
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have applied a fix to improve the performance of Warewolf (WMS system) and continue to closely monitor.
monitoring
The incident related to the Shopify orders download has been resolved and the download is performing as expected.
We are closely monitoring the issues related to the o Warewolf (WMS system) to prevent any reocurrence.
investigating
The issue related to the Shopify orders not downloading is now resolved. If you are still experiencing issue with your orders please trigger the manual download.
We are closely monitoring the Shopfiy order download service to avoid a reoccurrence.
In parallel we continue to investigate the issues related to Warewolf (WMS system). If you are experiencing issues with it please reach out to customer servies as they will be able to help you out with the issue.
investigating
We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues.
Additionally we have identified that customers globally are experiencing issues when downloading Shopify orders. Customers are being presented with the following error message "invalid character '\x1b' looking for beginning of value".
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a global issue preventing customers from printing inventory transfer goods notes. All other product functionalities are performing as expected.
We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors.
We are currently investigating the cause of these time-out errors.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue where we are not receiving transactions from American Express. We are engaged and working with American Express to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing a small subset of customers in Europe from logging in to Sage Intacct. Customers are presented with “IP address is not valid” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Webchat Functionality - Major Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada.
We are currently investigating.
Remote Data Access (RDA) NA - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating.
The products/services affected are:
Sage 50 US
Sage 50 Canada
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (US) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where US customers are receiving the following message:
"You are off plan and do not have security access:"
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in France from updating their effective date, with no error messages experienced. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identify an issue preventing customers in the UK and Ireland from updating their bank balance and some reports through the service Sage Business Cloud Accounting UKI. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC - MTD
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Sage Sole Trader
Making Tax Digital (MTD)
Sage X3 (Single Tenant)
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 50 UK
Brightpearl
Sage Intacct
Customers will be presented with an internal HTTP 50...
HMRC - MTD - Operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
investigating
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Sage Sole Trader
Making Tax Digital (MTD)
Sage X3 (Single Tenant)
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 50 UK
Brightpearl
Sage Intacct
Customers will be presented with an internal HTTP 50...
Sage 200 Standard (UKI) - Operational
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
While the service continues to be available and performing as expected, and under close monitoring, we will carry out a maintenance on July 2nd between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance.
We appreciate your patience and understanding as we complete this work.
monitoring
The maintenance has been completed and the service continues to be available and performing as expected. We continue to closely monitor the service.
monitoring
The service continues to be available and performing as expected.
We are implementing a permanent fix and will carry out this work on July 1st between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance.
We appreciate your patience and understanding as we complete this work.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in the UK and Ireland from accessing the service. Customers are being presented with an error message: "The request channel timed out while waiting for a reply."
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
June 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Customer impact
At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue.
The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below:
-First Citizens Bank, US
-PNC PINACLE, US
-BMO Online Banking for Business, Canada
-TD Bank, US
-Silicon Valley Bank, US
-Santan...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
