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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Construction ManagementSage Construction ManagementSage Construction Management
investigating
We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The Beta reporting issue:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
BrightpearlBrightpearlBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesSage PeopleSage Business Cloud Accounting (NA)Sage PeopleSage PeopleSage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage PeopleSage People
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks).
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
3rd Party Provider Salesforce Platform – Partial Outage
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal.
We are engaged with third-party provider, Salesforce and we are waiting for updates.
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox receipts@fylehq.com. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected.
We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
MTD ITSA - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between the hours 10:00 UTC on August 12th and 08:30 UTC, on August 13th, customers in the UK were getting blocked when making requests to the service. All other product functionality was working as expected.
The embedded services was impacted.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We continue to work on a solution to unblock the impacted customers.
We apologise for any inconvenience this might.
identified
We have identified an issue preventing a subset of Sage Intacct customers from retrieving the latest bank transactions for accounts connected using Multi-Account Linking (the ability to connect multiple bank accounts simultaneously). All other product functionality is operating as expected.
We are currently investigating the cause and are working on unblocking impacted customers as soon as possible
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (US) - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We continue to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue.
investigating
We identified an issue where customers in North American are receiving the following message: “We couldn’t connect because there are currently no available resources. Try again later or contact tech support for help if this keeps happening”. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Network Services - Sales Use Tax - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified that a subset of customers in North America are experiencing issues when connecting to the service.
We have applied a fix and the service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-invoicing France - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
Nous avons identifié qu’un sous-ensemble des factures soumises par des clients en France est rejeté. Les clients recevront différents messages d’erreur en fonction de la nature de l’échec.
La liste des produits concernés par ce problème est la suivante :
-Sage Active
-Sage For Accountants
-Sage Connect
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
---------------------------------------...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Bank of APIs - FYI
Source not attested
Last archived state: resolved
View archived record details
investigating
Due to Bank of APIs unplanned outage, we’d like to inform you that there is an outage to Open Banking services for customers of RBS, NatWest and Ulster Bank who are intermittently unable to view their Credit Card information within Mobile Banking and Online Banking, starting on 10th August from 09:00 BST.
The products/services affected are:
- Sage Business Cloud Accounting UK
- Sage 50 Accounts UK
- Sage Intacct UK
- Sage Sole Trader
- Sage 200 Standard UK
- Sage 200 Professional SPC UK
D...
AutoEntry - AccountsPrep
minorSource not attested
Last archived state: resolved
View archived record details
AutoEntry
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue causing incorrect income tax values to be displayed for UK customers when using the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing UK customers from onboarding and reauthenticating Monzo Business bank accounts.
The product/service affected is:
- Sage Sole Trader
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage X3 Cloud - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue preventing customers in the UK and North America from logging in to Sage X3. Customers are presented with “This page isn’t working” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
