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Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 34 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Sage DPW Cloud - Partial Outage
minor Observed active window 4h 18m

View incident details and source

Started:

Sage DPW Cloud
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 44m

View incident details and source

Started:

Brightpearl Brightpearl
identified
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Construction Management - Partial Outage
minor Observed active window 24h 14m

View incident details and source

Started:

Sage Construction Management Sage Construction Management Sage Construction Management
investigating
We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 36h 15m

View incident details and source

Started:

Brightpearl Brightpearl
monitoring
The Beta reporting issue: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 22m

View incident details and source

Started:

Brightpearl Brightpearl
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Cloud Services - Salesforce Platform
major Observed active window 23h 12m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Cloud Services Cloud Services Brightpearl Cloud Services Cloud Services Brightpearl Cloud Services Sage People Sage Business Cloud Accounting (NA) Sage People Sage People Sage 200 Professional SPC (UKI) Sage 200 Standard (UKI) Sage People Sage People
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks). Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal. We have identified the root cause and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
3rd Party Provider Salesforce Platform – Partial Outage
critical Observed active window 3h 7m

View incident details and source

Started:

Cloud Services
investigating
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.
Sage Network - Partial Outage
minor Observed active window 14m

View incident details and source

Started:

Sage Business Cloud Bureau (FR) Sage Connect Sage FRP 1000 Partner Cloud (FR) Sage Online (FR) Sage X3 Cloud Sage X3 Hosted (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sage Expense Management - Partial Outage
minor Observed active window 1h 1m

View incident details and source

Started:

Sage Expense Management Sage Expense Management Sage Expense Management
identified
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox receipts@fylehq.com. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected. We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Network - Partial Outage
minor Observed active window 1h 46m

View incident details and source

Started:

investigating
We are continuing to investigate the cause of the issue.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified a global issue where customers may see incorrect currency when processing payments. All other product functionality is performing as expected. The root cause has been identified, and we are actively applying a fix. During this time, you may experience some transaction delays. Thank you for your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Thank you for your patience while we continue to investigate this issue. If you are still experiencing problems, please review the following common causes and recommended actions: • User account locked Confirm whether the affected user account is locked. If so, please ask your administrator to unlock the account and attempt to log in again. • Certificate configuration issue Please check the exact error message being displayed. In cases where the issue is related to an invalid certificate...
investigating
We have identified that a subset of customers globally are experiencing issues when attempting to login when using SSO. Customers are being presented with " Sorry, but we´re having trouble signing you in" error messages. All other product functionality is performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and are currently working on a fix. We apologise for any inconvenience this might cause.
identified
We have identified an issue preventing a subset of customers globally who have SSO enabled from accessing the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Global KnowledgeBase - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue preventing customers globally from accessing the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers globally from accessing the web application and website for this service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th. The products/services affected are: - Sage 50 UKI - Sage 50 CA - Sage 50 US - Remote Data Access (RDA) UKI - Remote Data Access (RDA) NA - Sage VIP Payroll (ZA) - Sage HR - Sage 300 People Managed Services (ZA) We have identified the cause of the issue and are currently implement...
investigating
none
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Payments Acceptance Service - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating. The products/services impacted are: Sage 50 UK Sage 200 UK Sage 50 US Sage 50 Canada Sage 50 FR Sage 100 FR Sage 50 DE Sage 100 DE Sage 300 US Sage Active FR, DE, ES and PT Sage Intacct US Sage 50 PT Sage Sole Trader UK SBCA (GAC) UK Sage Connect UK and US Sage AR US and Canada
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (NA) - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Online (FR) - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. ------------ The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié qu’un sous-ensemble de clients rencontre encore des problèmes lors de l’utilisation de Sage Flux Bancaires. Nous sommes actuellement en cours d’investigation. --------------------- We have identified that a subset of customers are still experiencing issues while using Sage Flux Bancaires. We are currently investigating.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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