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Runway Outage History

Daily provider-status observations and published incident history for Runway.

Operational

Runway is operational. Verified . Official provider source.

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94.7% of 57 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Scheduled Maintenance
critical Observed active window 2h 25m

View incident details and source

Started:

App Backend Billing Support Public API
monitoring
Scheduled maintenance is complete. We’re monitoring system performance to ensure everything is running smoothly.
identified
Scheduled maintenance is in progress and affects all users. We’ll provide an update once it’s complete.
We've identified a problem and are working on a fix
major Observed active window 31m

View incident details and source

Started:

App Backend Public API
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Elevated Seedance moderation errors
minor Observed active window 1h 32m

View incident details and source

Started:

App Backend Public API
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
monitoring
We have detected elevated failures for Seedance generations with inputs that include human faces. We are working with the Seedance team to diagnose the issue.
September 2026
We've identified a problem and are working on a fix
minor Observed active window 2h 25m

View incident details and source

Started:

App Backend Public API
investigating
We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
August 2026
Aleph delayed generations
minor Observed active window 1h 27m

View incident details and source

Started:

App Backend Public API
monitoring
We are rolling out a fix for delayed Aleph generations
investigating
We are investigating delayed start to Aleph generations

Legacy Incident Archive

25 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Gen4.5 Image to Video is Degraded
minor Source not attested
Last archived state: resolved
View archived record details
App Backend Public API
monitoring
We've released a fix and expect tasks to begin running again soon.
Increased ratio of Seedance safety system false positives
minor Source not attested
Last archived state: resolved
View archived record details
App Backend Public API
investigating
We're experiencing an issue with Seedance generations that may lead to an increased number of rejected generations. The team is actively investigating this issue.
We've identified a problem and are working on a fix
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
July 2026
We've identified a problem and are working on a fix
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Aleph 2.0 delayed generations
Source not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
June 2026
We've identified a problem with Nano Banana generations and are working on a fix
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team is investigating a problem affecting Nano Banana generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
Elevated GPT Image Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We're experiencing elevated GPT Image errors due to a third party. We're monitoring the situation and will provide an update soon.
We are aware of issues affecting video generation with Veo 3.1
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Some Veo 3.1 video generation requests are currently failing. We are investigating. We will provide updates as more information becomes available.
We've identified a problem with generations and are working on a fix
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
Issues with Seedance and Seedream generations
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We're seeing that both Seedance and Seedream tasks are recovering and we continue to monitor.
investigating
We're seeing an increased error rate across Seedance and Seedream models. We're conducting an investigation and will share an update as soon as we can.