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Restaurant365 Outage History

Daily provider-status observations and published incident history for Restaurant365.

Unknown

Current status for Restaurant365 cannot be verified right now. Verified . Official provider source.

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91.7% of 72 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 96.2% 26 1
September 2026 88.5% 26 3

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Intermittent Slowness
minor Observed active window 1h 42m

View incident details and source

Started:

Customer Databases
monitoring
A fix has been implemented for general slowness affecting certain customers. We're monitoring to confirm everything is stable, and most customers should see normal service now. If you're still affected, please contact Support: https://help.restaurant365.net/en/support/home
identified
We've identified slowness affecting certain customers and a solution is being implemented.
Intermittent Slowness
minor Observed active window 11h 34m

View incident details and source

Started:

Customer Databases
monitoring
A fix has been implemented for the intermittent slowness. We're monitoring to confirm everything is stable, and most customers should see normal service now.
investigating
We're continuing to investigate intermittent slowness for certain customers. We'll post another update within an hour.
investigating
We're continuing to investigate intermittent slowness for certain customers. Another update will be provided within an hour.
investigating
We're continuing to investigate intermittent slowness for certain customers. Expect another update within an hour.
investigating
We're continuing to investigate intermittent slowness for certain customers. We'll post another update within an hour.
investigating
We're continuing to investigate intermittent slowness for certain customers. We'll post another update within an hour.
investigating
We're aware of intermittent slowness for certain customers, and our engineering team is investigating. We'll post another update within the hour.
October 2026
Login Troubles for Certain Users
minor Observed active window 2h 48m

View incident details and source

Started:

Customer Databases
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've identified the root cause of login troubles. A fix is being deployed.
investigating
We are investigating reports that certain customers are seeing errors when attempting to login.
Delayed DSS Imports
minor Observed active window 3h 21m

View incident details and source

Started:

POS Integrations (DSS Polling)
monitoring
We are seeing recovery and monitoring for outliers.
identified
The root cause of this issue has been identified, and a fix has been deployed. We're seeing recovery and missing DSS imports will begin flowing.
investigating
We are investigating reports that certain DSS imports are delayed.
September 2026
Emails sent from R365
minor Observed active window 3h 29m

View incident details and source

Started:

Customer Databases
identified
Our team has identified the root cause of these troubles, and a fix is being prepared.
investigating
We are investigating reports that certain emails sent from R365 are not sending as expected.
Reporting Degradation
minor Observed active window 8m

View incident details and source

Started:

My Reports
investigating
We are investigating reports that drill down functionality for certain "My Reports" is not working as expected.
EDI File Processing
critical Observed active window 3h 53m

View incident details and source

Started:

FTP File Watcher (Vendor Integration) POS Integrations (DSS Polling)
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we're seeing recovery. We will continue to monitor until resolution.
identified
The issue has been identified and a fix is being implemented.
monitoring
We've identified the root cause of this outage and a fix has been implemented. We're seeing recovery and monitoring the situation.
investigating
We are investigating reports that EDI files are not being processed.

Legacy Incident Archive

15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
US Foods EDI Purchase Orders
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.
investigating
We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.
April 2026
R365 App Push Notifications currently unavailable for Android Users (only)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval
monitoring
Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.
Reports of Slowness
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to actively monitor the results of the implemented fix.
monitoring
We are continuing to actively monitor the results of the implemented fix.
monitoring
A fix has been implemented and we will continue to monitor the results.
identified
The root cause of the issue has been identified, and we are currently implementing a fix.
investigating
We are currently investigating reports of system slowness
R365 Payroll Degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented, and we're monitoring the situation.
identified
The root cause has been identified, and a fix is being prepared.
investigating
We are investigating reports of site slowness within the R365 Payroll module.
Reports of slowness for payments to be calculated
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the fix implemented to ensure full recovery
monitoring
A fix has been implemented and we are now monitoring the results
identified
The root cause has been identified, and a fix is currently being implemented.