Current answer
Restaurant365 experienced a critical incident: EDI File Processing. ServiceAlert observed recovery on Sep 16, 2026.
Official Restaurant365 status page Current Restaurant365 status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
FTP File Watcher (Vendor Integration)
POS Integrations (DSS Polling)
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 16, 2026 at 6:28 PM UTC
Monitoring
A fix has been implemented and we're seeing recovery. We will continue to monitor until resolution.
Sep 16, 2026 at 6:18 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 16, 2026 at 4:01 PM UTC
Monitoring
We've identified the root cause of this outage and a fix has been implemented. We're seeing recovery and monitoring the situation.
Sep 16, 2026 at 3:31 PM UTC
Investigating
We are investigating reports that EDI files are not being processed.
Sep 16, 2026 at 3:16 PM UTC
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