ProPay Outage History
Uptime record, past incidents, and downtime history for ProPay.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 44.4% | 27 | 15 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 83.3% | 30 | 5 |
| March 2026 | 100% | 3 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
AMEX Processing and AMEX Account Requirements Update
Started: Jun 16, 4:36 PM
monitoring
We will be reaching out to the impacted accounts directly and if they need additional information to reach out to their account contacts.
Jun 25, 1:07 PM
monitoring
Quick Update: We have rebuilt the file that goes out to AMEX on a daily basis. We are hoping that the file is accepted tonight, so any account that has been recently updated and contains all of the required AMEX fields will board as expected on the Amex side. We will keep you updated and we apologize for the inconvenience.
Jun 24, 8:37 PM
monitoring
Quick Update: We have no further updates at this time to share with you. Remediation is underway and next steps will be communicated further from our SPM team.
Jun 24, 4:55 PM
monitoring
Quick Update: We are waiting for an update from Amex. They opened a case with their development team. We will update you as soon as we hear back.
Jun 23, 9:31 PM
monitoring
“Our next update will be shared no later than 6:00 PM CT. We will communicate sooner if any new developments arise.”
Jun 23, 4:02 PM
monitoring
Quick Update: "We are seeing continued declines with American Express and continue to work with AMEX on remediation. We will update this status page as we have more information."
Jun 23, 3:36 PM
monitoring
Update: The fix has been implemented now, and we are continuing to monitor the situation with this update.
Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.
Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.
Jun 18, 8:54 PM
monitoring
The ProPay Development Team has been working with AMEX and has identified the errors which have been preventing accounts from boarding on the AMEX side.
A fix is being implemented today to address and correct this.
Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.
Ongoing review of impacted accounts and remediation is underway...
Jun 18, 6:48 PM
monitoring
Update: We are working closely with AMEX and our Development team is investigating why the accounts are not boarding on the AMEX side. That is the reason why the AMEX transactions are declining. This issue is due to new logic that rolled out on the AMEX side. We will keep you updated and we apologize for the inconvenience.
Jun 17, 7:52 PM
monitoring
Update: We are working closely with AMEX and our Development team is investigating why the accounts are not boarding on the AMEX side. That is the reason why the AMEX transactions are declining. This issue is due to new logic that rolled out on the AMEX side. We will keep you updated and we apologize for the inconvenience.
Jun 17, 7:51 PM
monitoring
Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons:
*Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express.
Before changes made on May 28 AMEX allowed merchants transactions to process without registration.
*After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will ...
Jun 16, 4:36 PM
Incorrect Account Name Display Issue
Started: Jun 12, 8:55 PM
investigating
We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.
Jun 12, 8:55 PM
May 2026
Propay Partner Portal Issue
Started: May 29, 7:37 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 30, 2:48 PM
investigating
We are aware of an issue that is preventing access to https://partnerportal.propay.com.
Our teams are working to resolve the issue as quickly as possible.
May 29, 7:37 PM
ProPay System Processing Issue
Started: May 29, 2:27 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 29, 3:24 PM
investigating
We are aware of an issue that is preventing some transactions from being processed.
Our teams are working to resolve the issue as quickly as possible.
May 29, 2:27 PM
ProPay Monthly Database Maintenance Reminder for May 2026
Started: May 12, 9:09 PM
investigating
At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.
May 12, 9:09 PM
April 2026
Chargeback Issue
Started: Apr 30, 5:08 PM
investigating
We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.
Apr 30, 5:08 PM
ProPay Reports Issue
Started: Apr 22, 1:12 PM
investigating
We are aware of an issue affecting the delivery of some ProPay Reports.
Our teams are working to correct the issue and will provide updates as they are available.
Apr 22, 1:12 PM
ProPay Integration TEST Environment
Started: Apr 15, 9:26 PM
identified
The issue has been identified and a fix is being implemented.
Apr 16, 2:04 PM
investigating
We are aware of an issue affecting the test environment.
Our teams are working to correct the issue and will provide updates as they are available.
Apr 15, 9:26 PM
March 2026
GP API Boarding Interruptions
Started: Mar 30, 4:13 PM
monitoring
Our teams have located the cause of the issue and will be implementing a fix overnight to address it.
Mar 30, 9:50 PM
identified
We are aware of an issue affecting partners using GP API. We have observed an increase in <status> 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.
Mar 30, 4:13 PM