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100%of 33 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
27
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
ProPay Integration TEST Environment Maintenance
Source not attested
Last archived state: resolved
View archived record details
monitoring
The certificate is being updated on the Integration TEST environment. All services and sites may be unavailable during this timeframe.
July 2026
ProPay Monthly Database Maintenance Reminder for July 2026
Source not attested
Last archived state: resolved
View archived record details
investigating
At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
GPAPI - ProPay Integration TEST Environment
Source not attested
Last archived state: resolved
View archived record details
identified
We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.
June 2026
Incorrect Account Name Display Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.
May 2026
Propay Partner Portal Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue that is preventing access to https://partnerportal.propay.com.
Our teams are working to resolve the issue as quickly as possible.
ProPay System Processing Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue that is preventing some transactions from being processed.
Our teams are working to resolve the issue as quickly as possible.
ProPay Monthly Database Maintenance Reminder for May 2026
Source not attested
Last archived state: resolved
View archived record details
investigating
At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.
April 2026
Chargeback Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.
ProPay Reports Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue affecting the delivery of some ProPay Reports.
Our teams are working to correct the issue and will provide updates as they are available.
ProPay Integration TEST Environment
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of an issue affecting the test environment.
Our teams are working to correct the issue and will provide updates as they are available.
