Current answer
ProPay experienced a major incident: ProPay Website Login Issue. ServiceAlert observed recovery on Nov 4, 2026.
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Incident Lifecycle
Affected Components
Websites, Mobile, and Card Readers
Incident Timeline
Identified
We have identified a fix for this issue, and we will be applying that fix at 18:00 MT this evening. All services may be down for a few minutes (we anticipate less than 5m in totality) while this fix is applied.
Nov 3, 2026 at 6:06 PM UTC
Identified
We have identified what is blocking the code from being sent, and are working on a resolution to address that blocker.
We will provide additional updates as more information is available.
We will provide additional updates as more information is available.
Nov 3, 2026 at 5:08 PM UTC
Identified
Our teams are aware of an issue with epay.propay.com not sending the code to allow you to login to our website.
We are working to identify and address it as soon as possible.
We will provide updates as additional information is available.
We are working to identify and address it as soon as possible.
We will provide updates as additional information is available.
Nov 3, 2026 at 5:07 PM UTC
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