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39.6%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
37%
27
17
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our engineering team has identified the cause of intermittent errors affecting some customers when using areas of the platform including Custom Fields, Document Management, and File Access. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
investigating
We are aware of an ongoing issue affecting multiple areas of Procore, including Custom Fields, Document Management, File Access, and related tools. Customers using web, mobile or API may experience intermittent errors or failures when performing operations across various parts of the platform.
September 2026
Third party degradation impacting Procore Customer Support
All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.
identified
We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats.
Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
Our engineering team is investigating issues with accessing the Documents tool affecting some customers. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate the issue causing some users to see a blank white screen when attempting to access the Daily Log tool. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
investigating
Our engineering team is investigating intermittent errors affecting some customers when loading the Daily Log. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Our third party vendor has implemented a solution and we have verified access to the Conversations tool has been restored. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
identified
Our engineering team has identified the cause of elevated errors affecting some customers when using the Conversations tool, which has been traced to an issue with a third-party vendor. Additional updates will be provided as new information becomes available.
investigating
Our engineering team is investigating intermittent errors affecting some customers when using the Conversations tool. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Issue accessing Procore application
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team is investigating an issue where some customers might be encountering an issue accessing Procore application via SSO. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Resource Planning Application Unavailability
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for the issue impacting a subset of users within the Resource Planning tool has been applied and the application is functioning as expected. We will continue to monitor to ensure full resolution with plans to resolve this incident fully within the next 30 minutes.
identified
Our engineering team has identified the issue causing the Resource Planning application to be unavailable for a subset of users. We are working towards resolution and will share more information as it becomes available.
investigating
Our engineering team is investigating an issue causing the Resource Planning application to be unavailable for some users. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
March 2026
Missing Translations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a solution to remediate the missing translations issues seen in the Procore Web Application. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
identified
Our engineering team is aware of missing translations in the Procore Web Application. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Regional Latency Issue
Source not attested
Last archived state: resolved
View archived record details
identified
Some users may experience intermittent data delays in certain regions. Upload and download performance may be slower than normal while we work to resolve a vendor issue. We will share updates as more information becomes available.
