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39.6%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
37%
27
17
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our engineering team has identified the cause of intermittent errors affecting some customers when using areas of the platform including Custom Fields, Document Management, and File Access. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
investigating
We are aware of an ongoing issue affecting multiple areas of Procore, including Custom Fields, Document Management, File Access, and related tools. Customers using web, mobile or API may experience intermittent errors or failures when performing operations across various parts of the platform.
September 2026
Third party degradation impacting Procore Customer Support
All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.
identified
We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats.
Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
Our engineering team is investigating issues with accessing the Documents tool affecting some customers. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate the issue causing some users to see a blank white screen when attempting to access the Daily Log tool. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
investigating
Our engineering team is investigating intermittent errors affecting some customers when loading the Daily Log. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Our third party vendor has implemented a solution and we have verified access to the Conversations tool has been restored. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
identified
Our engineering team has identified the cause of elevated errors affecting some customers when using the Conversations tool, which has been traced to an issue with a third-party vendor. Additional updates will be provided as new information becomes available.
investigating
Our engineering team is investigating intermittent errors affecting some customers when using the Conversations tool. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
PDF viewing and generation — service disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when viewing or generating PDFs. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
investigating
Our engineering team is investigating issues with viewing and generating PDFs across multiple areas of the platform. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Datagrid Instability
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue affecting Datagrid, which is currently unavailable. Users attempting to access Datagrid may find it unresponsive or stuck on a loading screen. The cause has been identified and a fix is actively being deployed.
We will provide an update as soon as service is restored. Thank you for your patience.
July 2026
PDF Generation Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Intermittent errors affecting PDF export functionality have subsided and our engineering team is monitoring the situation to verify normal functionality has been restored.
identified
Some users may be experiencing slow or failed PDF exports, particularly when generating detailed single-item PDF views. Procore engineers have identified the cause of the issue and are working to restore normal functionality as quickly as possible.
Procore Application — Intermittent Access Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This incident has been resolved. Some users in the US01 and US02 regions experienced intermittent errors or inability to access Procore earlier today. The disruption was traced to an issue with a third-party network provider, which has since confirmed full resolution, and Procore's application has remained stable throughout.
No further action is required from users. Thank you for your patience.
monitoring
Our third party vendor has implemented their solution for intermittent errors affecting access to the Procore application and our engineering team is monitoring the situation to verify normal functionality has been restored.
Additional updates will be provided as new information becomes available.
identified
We have identified the source of this disruption as an issue with a third-party vendor. The application appears to be stable, and we have not observed any further user-facing errors.
We are continuing to closely monitor the situation and will provide a further update once we can confirm full resolution.
investigating
Our engineering team is investigating intermittent errors affecting access to the Procore application for some customers. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Drawings Tools Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Drawings tool. We are monitoring the situation to ensure a complete resolution.
identified
Our engineering team has identified the cause of intermittent errors affecting some customers when accessing the Drawings tool. We are actively working towards a solution.
investigating
Our engineering team is investigating issues with accessing the Drawings tool, including some users experiencing a blank screen. We are actively working towards a solution.
Select Tool Degradations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Third-party Vendor has implemented a solution to remediate the availability issues with select Procore tools. We are monitoring the situation with the Vendor to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
identified
PDF Generation appears to be experiencing impact as well. We are continuing to investigate impacted components.
identified
Our engineering team has identified impact to select Procore tools including 360 Reporting, Documents, Procore Explore. This is related to an issue a Third-party Vendor is reporting, we are working towards a solution.
Additional updates will be provided as new information becomes available.
Application Degradation: Upstream Errors and Login Unavailability
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing normal behavior on the Procore Web Application. Our engineering team will continue to monitor this incident.
Additional updates will be provided as new information becomes available.
monitoring
Our engineering team is observing long load times for some users on the Project Home page as a follow-up from the earlier event. We are actively working to mitigate this experience.
Additional updates will be provided as new information becomes available.
monitoring
Our engineering team has observed that this impact was a result of a Third-party vendor issue. We are continuing to investigate and ensure impact is fully mitigated and will not recur. Additional updates will be provided as information becomes available.
monitoring
Our engineering team has implemented a solution to remediate intermittent upstream connect errors and login unavailability affecting some customers when accessing the platform. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Our engineering team is investigating an issue causing upstream errors when navigating the platform and errors when attempting to login to Procore. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
June 2026
Intermittent Errors and Elevated Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a fix for the issue causing intermittent errors and elevated latency for a subset of our users. To ensure a complete resolution, we will be working on our platform between 8:00 PM PT - 8:30 PM PT. During this time, some users may experience brief, intermittent disruptions for a short period.
We will provide an additional update when full resolution is reached.
identified
Our engineering team has identified the cause of the intermittent errors and elevated latency affecting some customers. We are actively working to implement a solution to restore full performance.
We will continue to provide updates as progress is made.
investigating
We are continuing to investigate this issue.
investigating
Our engineering team continues to investigate intermittent errors and elevated latency affecting some customers. We are actively working toward full resolution.
Some customers may notice that automatic ERP syncing is unavailable at this time. Manual syncs are still possible and can be initiated by ERP admins.
Additional updates will be provided within the next hour.
investigating
Our engineering team is continuing to investigate intermittent errors and elevated latency affecting some customers. We have implemented improvements that have helped to reduce the impact, and we are continuing to work toward full resolution.
Some customers may notice that automatic ERP syncing is unavailable at this time. Manual syncs are still possible and can be initiated by ERP admins.
Additional updates will be provided within the next hour.
investigating
Our engineering team continues to investigate intermittent errors and elevated latency affecting some customers. We have implemented improvements that have reduced the impact, and we are continuing to work toward full resolution.
Some customers may notice that automatic ERP syncing is unavailable at this time. Manual syncs are still possible and can be initiated by ERP admins.
Additional updates will be provided within the next hour.
investigating
Our engineering team continues to investigate the intermittent errors and elevated latency affecting some customers and is actively working to implement a fix. We will continue to provide updates as progress is made.
investigating
Our engineering team is investigating intermittent errors and elevated latency affecting some customers. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Intermittent Application Latency and Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team is actively monitoring an issue with a third-party cloud service provider that is resulting in intermittent errors for a portion of customers accessing and navigating the Procore platform. While we are tracking signs of stabilization, performance may remain intermittent as the provider works toward a resolution.
If you encounter an error page or slow loading times, please refresh your browser or retry your action.
Additional updates will be provided as new informati...
identified
Our engineering team has identified the cause for some users to experience intermittent errors and long load times when navigating the Procore platform. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
investigating
Our engineering team is investigating an issue causing some users to intermittently errors 5XX errors or long load times across the platform. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
May 2026
Workflows - Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a solution to remediate intermittent errors affecting the Workflows tool and workflow functionality across the platform. We are monitoring the situation to ensure a complete resolution.
identified
Our engineering team has identified the cause of elevated errors affecting the Workflows tool and workflow functionality across the platform. We are actively working to remediate as quickly as possible.
Additional updates will be provided as new information becomes available.
investigating
Our engineering teams are continuing to investigate intermittent errors affecting the Workflows tool and workflow functionality across the platform.
An additional update will be posted as soon as new information becomes available.
investigating
Our engineering team is investigating issues with accessing and using the Workflows tool. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
