Third party degradation impacting Procore Customer Support
View the provider incident record →Current answer
Procore experienced a minor incident: Third party degradation impacting Procore Customer Support. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Incident Timeline
Monitoring
All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.
Sep 16, 2026 at 1:56 PM UTC
Identified
We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats.
Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
Sep 16, 2026 at 9:33 AM UTC
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