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Ping Identity Outage History

Uptime record, past incidents, and downtime history for Ping Identity.

Checking current status...
67% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 86.7% 15 2
July 2026 54.8% 31 14
June 2026 56.7% 30 13
May 2026 93.3% 15 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
PingOne Dock Intermittent High Response Time
minor

Started: Aug 5, 8:16 AM

monitoring
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Aug 5, 8:33 AM
identified
Ping Identity has identified the cause of an issue impacting PingOne Dock. Our teams are implementing a fix. Intermittent High Response Time Logging In to PingOne Dock. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please...
Aug 5, 8:16 AM
July 2026
Ping Protect US Increased Latency
minor

Started: Jul 18, 9:03 PM

identified
We continue to work on a fix for the identified issue.
Jul 18, 10:06 PM
identified
Ping Identity has identified the cause of an issue impacting Protect in the US. Our teams are implementing a fix. Impact: Currently there is at most a five second delay in Protect traffic. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require...
Jul 18, 9:03 PM
DaVinci - US East - Increased Error Rates
minor

Started: Jul 10, 9:04 PM

monitoring
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Jul 10, 10:22 PM
identified
Ping Identity has identified the cause of an issue impacting PingOne DaVinci in US EAST region. Our teams are taking steps to mitigate impact. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Supp...
Jul 10, 9:34 PM
investigating
Ping Identity is aware of an issue impacting DaVinci in US East. We are currently investigating. Users may see increased error rates for DaVinci flows. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Iden...
Jul 10, 9:04 PM
PingOne Risk - Global - Partial Impact on Risk Evaluation Fidelity and Increased Response Times
minor

Started: Jul 10, 7:36 PM

monitoring
There is an issue with a third-party system. Ping has identified an impact on our services and has taken measures to mitigate further effects. We are monitoring closely to confirm recovery. PingOne Risk customers may experience reduction in Risk evaluation fidelity. Additionally, increased response times may be observed. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not cove...
Jul 10, 7:46 PM
identified
There is an issue with a third-party system. Ping has identified impact on our services and are taking action to reduce additional impact. PingOne Risk customers may experience reduction in Risk evaluation fidelity. Additionally, increased response times may be observed. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.ping...
Jul 10, 7:36 PM
PingOne DaVinci - NA, EU, AU - Slightly Elevated Error Rates for Some Customers
minor

Started: Jul 10, 4:54 PM

monitoring
The 3rd party vendor has implemented a fix. We are monitoring closely to confirm recovery. At this time, Ping can confirm error rates have returned to normal. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Jul 10, 6:15 PM
identified
There is an issue with a third-party system. The vendor has identified root cause and is taking steps to remediate the issue. Ping has taken action to prevent the error rate from increasing further. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates...
Jul 10, 5:16 PM
investigating
Ping Identity is aware of an issue impacting a small percentage PingOne DaVinci traffic in NA, EU, and AU regions. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity ...
Jul 10, 4:54 PM
PingOne Protect Dashboard NA Region Degraded Performance.
minor

Started: Jul 7, 5:34 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 7, 9:17 AM
identified
Ping Identity has identified the cause of an issue impacting PingOne Protect Dashboard in NA REGION. Our teams are implementing a fix. We will provide the next update as soon as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Jul 7, 5:34 AM
June 2026
PingID AP Degraded performance
minor

Started: Jun 11, 4:34 AM

monitoring
The third-party system has stabilized, and error rates have subsided. We are actively monitoring the issues in the AP region.
Jun 11, 8:01 AM
identified
There is an issue with a third-party system supporting Google Android push notifications. Some users in the AP region might experience issues with receiving push notifications to their Android devices. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these upd...
Jun 11, 4:34 AM
Service degradation in PingOne For Enterprise Admin Console
minor

Started: Jun 4, 10:52 PM

monitoring
Services have been restored. We are experiencing a delay in read operations immediately following writes to the Admin database. We are actively collaborating with the vendor to resolve this issue.
Jun 5, 1:13 AM
monitoring
Service performance is improving. We are continuing to monitor the issue.
Jun 5, 12:41 AM
identified
The issue has been identified and a fix is being implemented.
Jun 5, 12:06 AM
investigating
Ping Identity is aware of an issue impacting PingOne For Enterprise Admin Console. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingi...
Jun 4, 10:52 PM
May 2026
PingOne directory service experience high un-caught exceptions
minor

Started: May 28, 10:49 AM

monitoring
PingOne directory service is now operational in both EU regions (Active/Active)
May 28, 11:43 AM
monitoring
Traffic failover completed in the other eu region; Restarting directory service in the failed eu region.
May 28, 11:05 AM
identified
The issue was identified, and customer traffic is failed over to the other eu region
May 28, 10:49 AM
investigating
PingOne directory service experience high number of uncaught exceptions. We are investigating the issue
May 28, 10:48 AM
PingOne Directory Service intermittent issue in the EU West
minor

Started: May 13, 1:35 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 13, 1:41 AM
identified
The issue has been identified and a fix is being implemented.
May 13, 1:38 AM
investigating
We are currently investigating intermittent errors affecting write operations in PingOne Directory in the EU geography for a subset of users. The Incident Response Team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this inciden...
May 13, 1:35 AM
PingOne Service Interruption
minor

Started: May 6, 5:02 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 6, 5:19 AM
identified
We identified the issue and its impacting customers in the US region and are working toward a resolution.
May 6, 5:05 AM
investigating
Monitoring systems have detected an issue with Ping Identity's PingOne Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service upd...
May 6, 5:02 AM
April 2026
PingOne Protect Admin dashboards Interruption

Started: Apr 29, 9:28 AM

monitoring
We are continuing to monitor for any further issues.
Apr 29, 9:53 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 9:52 AM
investigating
Monitoring systems have detected an issue with Ping Identity's Protect Admin console dashbaords. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real...
Apr 29, 9:28 AM
PingOne DaVinci Service Interruption in US
minor

Started: Apr 27, 6:12 PM

monitoring
We are continuing to monitor for any further issues.
Apr 27, 6:13 PM
monitoring
Monitoring systems have detected service degradation with Ping Identity's DaVinci Service from 5:52 pm and 6:02pm UTC. The team took active measures to address the issue and now the service is restored. We will continue to monitor the situation and update the status accordingly. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https:...
Apr 27, 6:12 PM
PingOne MFA service disruption
major

Started: Apr 22, 3:16 PM

monitoring
A fix has been implemented and we are monitoring post resolution
Apr 22, 4:01 PM
identified
We have identified the cause of the impact, and have begun working towards a mitigation
Apr 22, 4:01 PM
investigating
We are currently investigating this issue.
Apr 22, 3:16 PM
Intermittent issue with Opting-in to early access features in PingOne Admin Console
minor

Started: Apr 15, 8:42 AM

identified
The issue has been identified, and a fix is currently under analysis.
Apr 15, 8:44 AM
investigating
Administrators may experience intermittent issues and delays when opting in to early access features.
Apr 15, 8:42 AM
PingOne Verify Service Interruption
major

Started: Apr 14, 9:29 AM

identified
Update: Workaround for PingID App Verification Issue Identity: We have identified that the current verification failure is specifically impacting Verify Transactions when document images are collected directly via the PingID app. Workaround: To bypass this issue, users should use a web browser to collect and submit document images instead of the mobile app. Action Required: If your current user flow instructs individuals to use the PingID app for document capture, please advise them to swit...
Apr 14, 12:31 PM
identified
Resolved: Web authentication flows are now fully operational. In Progress: Our engineering team is currently investigating and working to resolve verification issues within the PingID mobile app.
Apr 14, 10:55 AM
identified
The issue has been identified and a fix is being implemented.
Apr 14, 9:52 AM
investigating
Monitoring systems have detected an issue with Ping Identity's Verify Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service upda...
Apr 14, 9:29 AM
High simulated traffic error rates related to PingOne Directory service in us-west2
minor

Started: Apr 7, 7:19 AM

investigating
High simulated traffic error rates related to PingOne Directory service in us-west2. We are investigating the issue.
Apr 7, 7:19 AM
March 2026
Some Admin Console Dashboards in AU are delayed in updating
minor

Started: Mar 31, 7:30 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 10:31 PM
identified
The issue has been identified and a fix is being implemented.
Mar 31, 10:31 PM
investigating
We are continuing to investigate this issue.
Mar 31, 9:54 PM
investigating
We are continuing to investigate this issue.
Mar 31, 9:17 PM
investigating
We are continuing to investigate this issue.
Mar 31, 8:45 PM
investigating
We are currently investigating this issue.
Mar 31, 7:30 PM
Elevated latency and error rate for PingOne Audit UI and Activities Endpoint
minor

Started: Mar 30, 10:09 PM

investigating
In NA we're investigating alerts related to an increased error rate and latency for the activities endpoint, which exposes PingOne audit data in the Admin UI. End user use cases are unaffected.
Mar 30, 10:09 PM
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