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96.4%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.1%
29
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed and we're monitoring the results. Tachyon connectivity is stabilizing across affected regions. We'll continue to watch closely before marking this resolved.
identified
We've identified the source of the infrastructure issue impacting Tachyon devices. Our engineering team is actively working on a fix and will provide an update as soon as it's deployed.
investigating
We are investigating an infrastructure issue affecting Tachyon devices. Some devices may experience delayed or intermittent connections to the Device Cloud. Other device types are not affected.
We have observed devices recovering and reconnecting. Our team continues to monitor the recovery to ensure full stabilization across the remaining Tachyon devices.
We will provide a final update once all devices have fully reconnected and the incident is resolved.
identified
We have identified the cause of the connectivity disruption affecting Tachyon devices. Our team is actively working on a fix to resolve the issue.
We will continue to post updates as progress is made. No other Particle device type or SKU is affected by this incident.
investigating
Affected component:
Tachyon device connectivity (SKUs: TACH4NA, TACH8NA, TACH8ROW)
Started: Today, 1:22 PM PDT
Description:
We are currently investigating a connectivity disruption affecting Tachyon devices (SKUs TACH4NA, TACH8NA, TACH8ROW). The Particle team is actively investigating the issue and will post updates as more information becomes available.
No other Particle device type or SKU is affected by this incident.
The majority of Tachyon devices have reconnected and are back online. We continue to monitor the recovery to ensure full stabilization across the remaining devices.
We will provide a final update once all devices have fully reconnected and the incident is resolved.
investigating
Affected component:
Tachyon device connectivity (SKUs: TACH4NA, TACH8NA, TACH8ROW)
Type: Unplanned Incident
Status: Investigating
Started: Today, 10:30 AM PDT
We are currently investigating a connectivity disruption affecting Tachyon devices (SKUs TACH4NA, TACH8NA, TACH8ROW). The issue began following a routine update to our connectivity infrastructure, which triggered an unexpectedly high volume of simultaneous device reconnection attempts.
Our team is actively working to restore service ...
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
South African EtherSIM connectivity
minorSource not attested
Last archived state: resolved
View archived record details
identified
Particle is working closely with our cellular partners, their regional partners, and the local carriers to address this issue. On the 27th of June a networking change was implemented, and devices coming online since are able to pass data.
Investigation into the root cause is ongoing.
investigating
Particle is investigating multiple reports of cellular carriers in South Africa rejecting or not allowing data sessions to flow.
The issue relates to B524 and M524 devices.
May 2026
Device connectivity instability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network.
At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes.
We will continue monitoring and provide a final update once we confirm the incident is fully resolved.
identified
We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.
investigating
We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.
Device connectivity instability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and devices are reconnecting.
investigating
We are continuing to investigate this issue.
investigating
Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1).
The cause is still under investigation.
Integration/Event stream instability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Particle is investigating reports of unstable integrations and the event stream.
Ethersim connection instability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.
investigating
Particle is investigating reports of EtherSIM connection instability.
