Daily provider-status observations and published incident history for Onfido.
Component incident
Onfido has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Onfido for future changes.
94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Degraded performance for Identity Reports in UK jurisdiction
3rd party provider appears to be back online now. Checks are being processed.
Continuing to monitor the situation.
identified
We are continuing to work on a fix for this issue.
identified
This UK Government service is currently down and not available.
We are monitoring the situation until the service comes back online.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Delays in processing reports in the US cluster
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.
monitoring
We implemented a fix and continue to monitor the quality of processing time, which is now improved.
identified
We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.
investigating
We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.
investigating
We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
Identity Enhanced issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
identified
We are continuing to work on a fix for this issue.
identified
We are working with our third-party provider to resolve the issue and will share updates as they become available.
investigating
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
June 2026
QES tasks cannot complete because our provider is encountering issues.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
identified
Our provider is still experiencing issues. All QES tasks cannot complete for now.
identified
Our provider is experiencing issues. All QES tasks cannot complete for now.
investigating
We cannot complete QES tasks because our electronic signature provider is encountering issues.
Severe service disruption across the platform in EU
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We're currently monitoring the EU cluster after an Amazon RDS issue.
Electronic signature increased TaT
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our provider was able to fix the issue and we don't get any error when contacting them.
The TaT of QES tasks is back to normal.
Monitoring the situation to make sure the errors don't come back.
identified
We're working closely with our provider to find the reason of the remaining errors.
The error rate contacting our provider is stable and the impact on the QES task TaT is under control.
identified
Our provider's error rate dropped significantly. The TaT of QES tasks is now close to the usual value.
identified
Our provider is still working on fixing the issue.
We're monitoring the impact and we're making sure to keep the TaT as low as possible, considering the situation.
identified
Our provider is actively working on fixing the issue.
identified
One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
Electronic signature high TaT
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.
identified
Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.
Partial outage for Watchlist reports
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been fixed, and the reports are being processed correctly. We are still monitoring the service.
identified
We identified the issue and are implementing a fix.
investigating
Some Watchlist search search profiles are not working correctly the impacted reports are not being processed. We are investigation the root cause.
May 2026
Degraded performance for Identity Reports in UK jurisdiction
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. All clear rates should be back to normal
identified
We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction
QES tasks cannot complete because our provider is encountering issues.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our provider fixed the issue. QES tasks are completing now.
Tasks started during the incident were resumed.
identified
The provider is working on a fix.
identified
We cannot complete QES tasks because our electronic signature provider is encountering issues.
QES tasks outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
identified
Our provider is fixing the issue. QES tasks still cannot complete.
identified
Our provider is experiencing issues. All QES tasks cannot complete for now.
investigating
We noticed an issue with our QES tasks, we're investigating.
