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Onfido Outage History

Uptime record, past incidents, and downtime history for Onfido.

Checking current status...
95.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✓

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 88% 25 3
April 2026 96.7% 30 1
March 2026 100% 31 0
February 2026 100% 5 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Degraded performance for Identity Reports in UK jurisdiction
minor

Started: May 12, 12:25 PM

monitoring
A fix has been implemented and we are monitoring the results. All clear rates should be back to normal
May 12, 12:55 PM
identified
We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction
May 12, 12:25 PM
QES tasks cannot complete because our provider is encountering issues.
major

Started: May 9, 11:27 AM

monitoring
Our provider fixed the issue. QES tasks are completing now. Tasks started during the incident were resumed.
May 9, 11:32 AM
identified
The provider is working on a fix.
May 9, 11:27 AM
identified
We cannot complete QES tasks because our electronic signature provider is encountering issues.
May 9, 11:27 AM
QES tasks outage
critical

Started: May 5, 6:52 AM

monitoring
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
May 5, 8:04 AM
identified
Our provider is fixing the issue. QES tasks still cannot complete.
May 5, 7:35 AM
identified
Our provider is experiencing issues. All QES tasks cannot complete for now.
May 5, 6:56 AM
investigating
We noticed an issue with our QES tasks, we're investigating.
May 5, 6:52 AM
April 2026
QES tasks degraded performance
critical

Started: Apr 21, 2:28 PM

identified
Our provider is slowly recovering, we expect some QES tasks to complete.
Apr 21, 5:02 PM
identified
Our provider continues experiencing issues and is working on a fix.
Apr 21, 4:12 PM
identified
Our provider is still experiencing issues. All QES tasks cannot complete for now.
Apr 21, 3:14 PM
identified
We identified an issue with one of our provider and some QES tasks may encounter some problems.
Apr 21, 2:56 PM
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