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Onfido Outage History

Uptime record, past incidents, and downtime history for Onfido.

Checking current status...
90.1% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 100% 9 0
June 2026 83.3% 30 5
May 2026 90.3% 31 3
April 2026 95.2% 21 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
QES tasks cannot complete because our provider is encountering issues.
critical

Started: Jun 23, 2:38 AM

monitoring
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
Jun 23, 3:45 AM
identified
Our provider is still experiencing issues. All QES tasks cannot complete for now.
Jun 23, 3:20 AM
identified
Our provider is experiencing issues. All QES tasks cannot complete for now.
Jun 23, 2:57 AM
investigating
We cannot complete QES tasks because our electronic signature provider is encountering issues.
Jun 23, 2:38 AM
Severe service disruption across the platform in EU
critical

Started: Jun 22, 5:44 PM

monitoring
We're currently monitoring the EU cluster after an Amazon RDS issue.
Jun 22, 5:44 PM
Electronic signature increased TaT
minor

Started: Jun 17, 4:59 AM

monitoring
Our provider was able to fix the issue and we don't get any error when contacting them. The TaT of QES tasks is back to normal. Monitoring the situation to make sure the errors don't come back.
Jun 17, 8:48 AM
identified
We're working closely with our provider to find the reason of the remaining errors. The error rate contacting our provider is stable and the impact on the QES task TaT is under control.
Jun 17, 8:17 AM
identified
Our provider's error rate dropped significantly. The TaT of QES tasks is now close to the usual value.
Jun 17, 6:50 AM
identified
Our provider is still working on fixing the issue. We're monitoring the impact and we're making sure to keep the TaT as low as possible, considering the situation.
Jun 17, 6:19 AM
identified
Our provider is actively working on fixing the issue.
Jun 17, 5:30 AM
identified
One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
Jun 17, 4:59 AM
Electronic signature high TaT
minor

Started: Jun 16, 10:19 PM

identified
Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.
Jun 16, 10:52 PM
identified
Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.
Jun 16, 10:19 PM
Partial outage for Watchlist reports
major

Started: Jun 6, 2:08 PM

monitoring
The issue has been fixed, and the reports are being processed correctly. We are still monitoring the service.
Jun 6, 3:05 PM
identified
We identified the issue and are implementing a fix.
Jun 6, 2:36 PM
investigating
Some Watchlist search search profiles are not working correctly the impacted reports are not being processed. We are investigation the root cause.
Jun 6, 2:08 PM
May 2026
Degraded performance for Identity Reports in UK jurisdiction
minor

Started: May 12, 12:25 PM

monitoring
A fix has been implemented and we are monitoring the results. All clear rates should be back to normal
May 12, 12:55 PM
identified
We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction
May 12, 12:25 PM
QES tasks cannot complete because our provider is encountering issues.
major

Started: May 9, 11:27 AM

monitoring
Our provider fixed the issue. QES tasks are completing now. Tasks started during the incident were resumed.
May 9, 11:32 AM
identified
The provider is working on a fix.
May 9, 11:27 AM
identified
We cannot complete QES tasks because our electronic signature provider is encountering issues.
May 9, 11:27 AM
QES tasks outage
critical

Started: May 5, 6:52 AM

monitoring
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
May 5, 8:04 AM
identified
Our provider is fixing the issue. QES tasks still cannot complete.
May 5, 7:35 AM
identified
Our provider is experiencing issues. All QES tasks cannot complete for now.
May 5, 6:56 AM
investigating
We noticed an issue with our QES tasks, we're investigating.
May 5, 6:52 AM
April 2026
QES tasks degraded performance
critical

Started: Apr 21, 2:28 PM

identified
Our provider is slowly recovering, we expect some QES tasks to complete.
Apr 21, 5:02 PM
identified
Our provider continues experiencing issues and is working on a fix.
Apr 21, 4:12 PM
identified
Our provider is still experiencing issues. All QES tasks cannot complete for now.
Apr 21, 3:14 PM
identified
We identified an issue with one of our provider and some QES tasks may encounter some problems.
Apr 21, 2:56 PM
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