Degraded performance for Identity Reports in UK jurisdiction
View the provider incident record →Current answer
Onfido experienced a major incident: Degraded performance for Identity Reports in UK jurisdiction. The provider currently marks this incident Identified.
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Incident Lifecycle
Affected Components
Identity Enhanced
Incident Timeline
Identified
The issue has been identified and we applied a workaround
Sep 30, 2026 at 11:20 AM UTC
Investigating
We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
Sep 30, 2026 at 10:55 AM UTC
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