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Onfido Outage History

Daily provider-status observations and published incident history for Onfido.

Component incident

Onfido has an active component incident; no global outage is indicated. Verified . Official provider source.

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94.6% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 93.3% 30 2

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Degraded performance for Identity Reports in UK jurisdiction
major

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Started:

Identity Enhanced
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we applied a workaround
investigating
We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
UK EVisa Government Service is down
major Observed active window 31m

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Started:

UK EVisa
monitoring
3rd party provider appears to be back online now. Checks are being processed. Continuing to monitor the situation.
identified
We are continuing to work on a fix for this issue.
identified
This UK Government service is currently down and not available. We are monitoring the situation until the service comes back online.

Legacy Incident Archive

11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
QES tasks degraded performance
critical Source not attested
Last archived state: resolved
View archived record details
identified
Our provider is slowly recovering, we expect some QES tasks to complete.
identified
Our provider continues experiencing issues and is working on a fix.
identified
Our provider is still experiencing issues. All QES tasks cannot complete for now.
identified
We identified an issue with one of our provider and some QES tasks may encounter some problems.
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