Current answer
Onfido experienced a minor incident: IDR: provider issue causing delays on reports. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Identity Enhanced
Identity Enhanced
Incident Timeline
Monitoring
Errors stopped. We're monitoring our services to make sure everything is back to normal.
Oct 20, 2026 at 9:25 AM UTC
Identified
Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.
Oct 20, 2026 at 8:55 AM UTC
Identified
The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.
Oct 20, 2026 at 7:52 AM UTC
Identified
Our provider is still experiencing issues. We're closely monitoring the situation.
ID-UK is our most impacted service.
ID-UK is our most impacted service.
Oct 20, 2026 at 7:05 AM UTC
Investigating
One of our provider is having issues, which will cause delays on some reports.
We're investigating the issue.
We're investigating the issue.
Oct 20, 2026 at 6:23 AM UTC
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