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97.4%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
This incident has been resolved. The delayed integration messages have all been processed, and delivery is back to normal. We apologize for the inconvenience.
identified
The team has identified a delay with inbound messages via integrations. The message queue is draining. Messages sent after 8:10ET are in progress.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Quality and Compliance log in page unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating issues with the log in page of Quality and Compliance.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
May 2026
Incident Under Investigation
Source not attested
Last archived state: resolved
View archived record details
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Shop Floor Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has rolled back an errant deployment that caused some areas of the application to become unavailable. Error rates have returned to normal levels and our testing is showing all functionality has returned. Our team is continuing to monitor for errors.
investigating
Our team is aware of some modules not being available. We are working to get a fix out as soon as possible.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Shop Floor Training inaccessible
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and the success criteria has been met. Shop Floor Training is back up and running.
identified
The issue has been identified, the team is working on a solution.
investigating
We're investigating an outage with the Shop Floor Solution Training environment
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Smart Factory is experiencing a temporary slowdown
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have disabled Automatic Downtime Detection at the moment, to assist with isolating the problem. It is also possible that erroneous downtime was reported in the last few minutes for some customers.
identified
We have identified the cause and are working on a resolution.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
April 2026
Smart Factory Data Events Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The queues have been drained, systems are back to normal functioning. The team is continuing clean up efforts.
monitoring
We expect the remaining queue to be fully processed within 2 hours.
identified
We are continuing to manage the data queue draining.
identified
We have now implemented improvements, unblocking the system and allowing all current data to be processed. Partial data from the last 2 hours remains unprocessed and we are gradually addressing the queue (without placing excessive load on the system).
identified
The issue has been identified and we are working on a solution.
investigating
We are investigating invalid downtime events caused by delayed data processing.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Shop Floor experiencing issues with imports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented and we are monitoring the results.
identified
The issue with work order uploads has been identified, and the team is working on the solution.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Incident Under Investigation
Source not attested
Last archived state: resolved
View archived record details
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Blank Proposals Screen in Supplier Collaboration
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our team has prepared a fix and are in process of deploying. We will update again when the fix is in production.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
iOS devices temporarily unable to load the application
majorSource not attested
Last archived state: resolved
View archived record details
identified
Customers in the EU can access the application on iOS Mobile again.
identified
We have identified the root cause and are in the process of deploying a fix.
identified
The issue affects iOS devices only.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
