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97.4%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
This incident has been resolved. The delayed integration messages have all been processed, and delivery is back to normal. We apologize for the inconvenience.
identified
The team has identified a delay with inbound messages via integrations. The message queue is draining. Messages sent after 8:10ET are in progress.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Incident Under Investigation
Source not attested
Last archived state: resolved
View archived record details
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Shop Floor Solution NA currently inaccessible
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. If the page is still unavailable, please try a hard refresh of your browser.
investigating
We are investigating a full outage with Shop Floor Solution in North America.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Delayed message synchronization between Production Schedule and Shop Floor
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating delayed updates to Production Scheduling from Shop Floor.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Delayed message synchronization between Production Schedule and Shop Floor
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our team is continuing to monitor the as the large backlog of messages is processed. Customers may continue to experience delays as the queue is drained.
monitoring
We have mitigated the high traffic. The processing queue is still high but falling.
identified
We are experiencing a high volume of messages coming in. We are working to manage this influx of traffic.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Generation of reports may be slow or time out altogether
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have deployed a series of improvements and are now monitoring application activity/behaviour to confirm the system is back to normal operation.
identified
We have uncovered the root cause and are actively working on fixing the issue.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Shop Floor and Production Scheduling data has not received updates as of 18:14EST and 18:18EST respectively
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are still waiting to hear back from the support team of our 3rd-party partner.
investigating
We have exhausted all investigative approached at our disposal and have reached out to the third-party service for further assistance, as the error is likely originating from their end.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Functionality for changing sites is not working, even within the same company. Affects Training only.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
June 2026
Supplier Collaboration - parts of the application are unresponsive. Please see updates for a workaround.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
As a workaround, if you hard-refresh the browser window, or open the page in a new, fresh tab, functionality should be restored.
investigating
Several areas of Supplier Collaboration are currently slow to respond:
- Renders PO lines and PO's unusable
- Links on the Firm Orders module page are unresponsive
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
SSO logins for EU customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue should now be resolved in EU. We are monitoring for successful logins now.
investigating
We are investigating reports of SSO logins failing for EU customers.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
SSO Login Issues
Source not attested
Last archived state: resolved
View archived record details
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
