Nulogy Outage History
Uptime record, past incidents, and downtime history for Nulogy.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 53.3% | 15 | 7 |
| July 2026 | 61.3% | 31 | 12 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Incident Under Investigation
Started: Aug 14, 4:31 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Aug 14, 4:31 PM
Some users reporting issues logging into Production Scheduling and/or Shop Floor
Started: Aug 10, 1:33 PM
monitoring
The specific cases we have identified have been resolved.
We are continuing to monitor the situation, but if you are still experiencing any issues with log in in any of our systems, please make a ticket through support@nulogy.com.
Aug 10, 5:57 PM
identified
Some users who have both a Production Scheduling account and a Shop Floor station user account may have been unable to sign in to Production Scheduling. We've found the cause and have applied a fix and those users should now be unblocked.
This fix addresses one specific issue. We're aware of additional sign-in reports that are still under investigation, and will update this page as we have more to share.
Aug 10, 3:15 PM
investigating
We are continuing to investigate this issue.
Aug 10, 1:51 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Aug 10, 1:33 PM
Incident Under Investigation
Started: Aug 9, 11:05 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Aug 9, 11:05 PM
Scheduled Maintenance
Started: Aug 8, 1:00 PM
monitoring
Maintenance complete. We're leaving this notice up for reference.
The Shop Floor SSO migration finished successfully and creating and editing users is fully available again.
Full details: <a href="https://support.nulogy.net/hc/en-us/articles/52214130436123-Shop-Floor-SSO-Migration">Shop Floor SSO Migration</a>
Thank you for your patience.
Aug 8, 5:06 PM
monitoring
Some users may have been signed out during the migration. If you're logged out, you can sign back in — password reset is working normally throughout this window.
A note on accounts that exist in more than one Nulogy product: if your email address is used in both ShopFloor and another Nulogy product (Supplier Collaboration, Connect, or Production Scheduling), your ShopFloor login will become the same login you already use for that other product once the migration completes. Sign in to ShopF...
Aug 8, 3:39 PM
identified
We have begun scheduled maintenance to migrate our user authentication to single sign-on (SSO).
What's affected: Creating new users and editing existing users will be unavailable for the duration of this window. All other functionality is unaffected — users can continue to sign in and work as normal.
Window: Saturday, August 8, 9:00 AM – 12:00 PM ET, or until this notice is removed.
We'll post an update here as soon as maintenance is complete. Thank you for your patience.
Aug 8, 1:28 PM
July 2026
Incident Under Investigation
Started: Jul 29, 3:54 AM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 29, 3:54 AM
Incident Under Investigation
Started: Jul 27, 5:38 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 27, 5:38 PM
Incident Under Investigation
Started: Jul 19, 12:54 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 19, 12:54 PM
Shop Floor login not allowing some station users
Started: Jul 18, 9:41 PM
identified
To avoid further disruption to our users, we have made the decision to rollback the new SSO user experience. A deployment is going out to revert the changes. User experience will go back to the previous flow, prior to today's migration attempt.
Jul 18, 11:14 PM
identified
We have identified an issue where station users without an admin_email set are unable to log in. The solution has been identified and is being deployed.
The temporary work around is to have an account administrator log in through user flow and setting the admin email for those station users.
Jul 18, 10:06 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 18, 9:42 PM
SSO redirect issues for IDP users
Started: Jul 18, 2:17 PM
monitoring
We are monitoring the fix.
Jul 18, 2:43 PM
identified
The issue has been identified, and a fix is being implemented.
Jul 18, 2:30 PM
investigating
We're currently investigating an issue regarding SSO login for IDP users.
Jul 18, 2:17 PM
Incident Under Investigation
Started: Jul 17, 11:01 AM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 17, 11:01 AM
Shop Floor Solution NA currently inaccessible
Started: Jul 16, 3:35 PM
monitoring
A fix has been implemented and we are monitoring the results. If the page is still unavailable, please try a hard refresh of your browser.
Jul 16, 3:52 PM
investigating
We are investigating a full outage with Shop Floor Solution in North America.
Jul 16, 3:41 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 16, 3:35 PM
Delayed message synchronization between Production Schedule and Shop Floor
Started: Jul 15, 5:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 15, 6:23 PM
investigating
We are investigating delayed updates to Production Scheduling from Shop Floor.
Jul 15, 5:45 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 15, 5:39 PM
Delayed message synchronization between Production Schedule and Shop Floor
Started: Jul 9, 2:18 PM
monitoring
We are continuing to monitor for any further issues.
Jul 9, 3:33 PM
monitoring
Our team is continuing to monitor the as the large backlog of messages is processed. Customers may continue to experience delays as the queue is drained.
Jul 9, 3:33 PM
monitoring
We have mitigated the high traffic. The processing queue is still high but falling.
Jul 9, 3:18 PM
identified
We are experiencing a high volume of messages coming in. We are working to manage this influx of traffic.
Jul 9, 3:05 PM
investigating
We are continuing to investigate this issue.
Jul 9, 2:28 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 9, 2:18 PM
Generation of reports may be slow or time out altogether
Started: Jul 7, 10:12 AM
monitoring
We are continuing to monitor for any further issues.
Jul 7, 11:57 AM
monitoring
We have deployed a series of improvements and are now monitoring application activity/behaviour to confirm the system is back to normal operation.
Jul 7, 11:57 AM
identified
We have uncovered the root cause and are actively working on fixing the issue.
Jul 7, 11:01 AM
investigating
We are continuing to investigate this issue.
Jul 7, 10:22 AM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 7, 10:12 AM
Shop Floor and Production Scheduling data has not received updates as of 18:14EST and 18:18EST respectively
Started: Jul 1, 10:58 PM
investigating
We are still waiting to hear back from the support team of our 3rd-party partner.
Jul 2, 2:51 AM
investigating
We have exhausted all investigative approached at our disposal and have reached out to the third-party service for further assistance, as the error is likely originating from their end.
Jul 2, 1:03 AM
investigating
We are continuing to investigate this issue.
Jul 1, 11:08 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 1, 10:58 PM
Functionality for changing sites is not working, even within the same company. Affects Training only.
Started: Jul 1, 11:46 AM
investigating
We are continuing to investigate this issue.
Jul 1, 12:01 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jul 1, 11:46 AM
June 2026
Supplier Collaboration - parts of the application are unresponsive. Please see updates for a workaround.
Started: Jun 29, 9:35 PM
investigating
As a workaround, if you hard-refresh the browser window, or open the page in a new, fresh tab, functionality should be restored.
Jun 29, 9:54 PM
investigating
Several areas of Supplier Collaboration are currently slow to respond:
- Renders PO lines and PO's unusable
- Links on the Firm Orders module page are unresponsive
Jun 29, 9:53 PM
investigating
We are continuing to investigate this issue.
Jun 29, 9:51 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jun 29, 9:35 PM
SSO logins for EU customers
Started: Jun 19, 7:27 AM
monitoring
The issue should now be resolved in EU. We are monitoring for successful logins now.
Jun 19, 7:52 AM
investigating
We are investigating reports of SSO logins failing for EU customers.
Jun 19, 7:41 AM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jun 19, 7:27 AM
SSO Login Issues
Started: Jun 18, 8:11 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jun 18, 8:11 PM
Quality and Compliance log in page unavailable
Started: Jun 8, 1:38 PM
investigating
We're investigating issues with the log in page of Quality and Compliance.
Jun 8, 1:47 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Jun 8, 1:38 PM
May 2026
Incident Under Investigation
Started: May 23, 1:07 AM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
May 23, 1:07 AM
Shop Floor Unavailable
Started: May 19, 4:40 PM
monitoring
Our team has rolled back an errant deployment that caused some areas of the application to become unavailable. Error rates have returned to normal levels and our testing is showing all functionality has returned. Our team is continuing to monitor for errors.
May 19, 5:07 PM
investigating
Our team is aware of some modules not being available. We are working to get a fix out as soon as possible.
May 19, 4:49 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
May 19, 4:40 PM
Shop Floor Training inaccessible
Started: May 18, 2:55 PM
monitoring
A fix has been implemented and the success criteria has been met. Shop Floor Training is back up and running.
May 18, 4:20 PM
identified
The issue has been identified, the team is working on a solution.
May 18, 4:02 PM
investigating
We're investigating an outage with the Shop Floor Solution Training environment
May 18, 3:02 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
May 18, 2:55 PM
Smart Factory is experiencing a temporary slowdown
Started: May 5, 6:57 PM
identified
We have disabled Automatic Downtime Detection at the moment, to assist with isolating the problem. It is also possible that erroneous downtime was reported in the last few minutes for some customers.
May 5, 7:10 PM
identified
We have identified the cause and are working on a resolution.
May 5, 7:07 PM
investigating
We are continuing to investigate this issue.
May 5, 7:06 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
May 5, 6:57 PM
April 2026
Smart Factory Data Events Delayed
Started: Apr 27, 12:56 PM
monitoring
The queues have been drained, systems are back to normal functioning. The team is continuing clean up efforts.
Apr 27, 5:07 PM
monitoring
We expect the remaining queue to be fully processed within 2 hours.
Apr 27, 3:48 PM
identified
We are continuing to manage the data queue draining.
Apr 27, 3:20 PM
identified
We have now implemented improvements, unblocking the system and allowing all current data to be processed. Partial data from the last 2 hours remains unprocessed and we are gradually addressing the queue (without placing excessive load on the system).
Apr 27, 2:42 PM
identified
The issue has been identified and we are working on a solution.
Apr 27, 1:56 PM
investigating
We are investigating invalid downtime events caused by delayed data processing.
Apr 27, 1:16 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Apr 27, 12:56 PM
Shop Floor experiencing issues with imports
Started: Apr 24, 12:13 PM
monitoring
The fix has been implemented and we are monitoring the results.
Apr 24, 1:36 PM
identified
The issue with work order uploads has been identified, and the team is working on the solution.
Apr 24, 12:58 PM
investigating
We are continuing to investigate this issue.
Apr 24, 12:30 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Apr 24, 12:13 PM
Incident Under Investigation
Started: Apr 16, 7:26 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Apr 16, 7:26 PM
Blank Proposals Screen in Supplier Collaboration
Started: Apr 14, 2:07 PM
identified
Our team has prepared a fix and are in process of deploying. We will update again when the fix is in production.
Apr 14, 2:47 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Apr 14, 2:07 PM
iOS devices temporarily unable to load the application
Started: Apr 10, 3:45 PM
identified
Customers in the EU can access the application on iOS Mobile again.
Apr 10, 4:14 PM
identified
We have identified the root cause and are in the process of deploying a fix.
Apr 10, 3:55 PM
identified
The issue affects iOS devices only.
Apr 10, 3:54 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Apr 10, 3:45 PM
Smart Factory is experiencing delays in processing data. Currently behind by 2-3 minutes.
Started: Apr 6, 1:12 PM
identified
We have identified and fixed the problem. The system is in the process of catching up with the processing of queued data. We are now looking for further ways to speed-up this catching-up process.
Apr 6, 1:30 PM
investigating
We are continuing to investigate this issue.
Apr 6, 1:18 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Apr 6, 1:12 PM
Smart Factory is now fully operational
Started: Apr 1, 2:27 PM
monitoring
We completed a series of changes aimed at stabilizing Smart Factory's performance. Monitoring system performance now.
Apr 1, 6:23 PM
monitoring
We need to perform maintenance / improvements to Smart Factory. This will result in a downtime of approximately 30 minutes.
Apr 1, 5:52 PM
monitoring
We have now implemented improvements, unblocking the system and allowing all current data to be processed in real time.
Partial data from the last 2 hours remains unprocessed and we will gradually address the queue (without placing excessive load on the system) throughout the day.
Apr 1, 3:39 PM
investigating
We are currently investigating this issue.
Apr 1, 2:27 PM
March 2026
We are investigating performance concerns with Smart Factory
Started: Mar 31, 6:34 PM
identified
You may experience periodic timeouts for actions you are performing. The data being provided is roughly about 5 minutes behind, this delay period is currently becoming shorter snd shorter.
Mar 31, 6:44 PM
investigating
We are continuing to investigate this issue.
Mar 31, 6:37 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Mar 31, 6:34 PM
We are investigating errors indicating a degraded performance for Smart Factory
Started: Mar 31, 2:34 PM
investigating
We are continuing to investigate this issue.
Mar 31, 2:42 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Mar 31, 2:34 PM
High load on Smart Factory
Started: Mar 30, 3:48 PM
monitoring
Customers may notice out of date information in Smart Factory. Our system is still catching up from the backlog of messages that came in earlier. We expect this to continue for another 30 min before full recovery. We will update as soon as the system has caught up.
Mar 30, 8:01 PM
monitoring
Some customers may have experienced page timeouts and false downtime reports due to a short period of very high load on Smart Factory. The system has recovered automatically and our team is continuing to monitor.
Mar 30, 3:59 PM
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Mar 30, 3:48 PM