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97.4%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
This incident has been resolved. The delayed integration messages have all been processed, and delivery is back to normal. We apologize for the inconvenience.
identified
The team has identified a delay with inbound messages via integrations. The message queue is draining. Messages sent after 8:10ET are in progress.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Smart Factory is experiencing delays in processing data. Currently behind by 2-3 minutes.
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified and fixed the problem. The system is in the process of catching up with the processing of queued data. We are now looking for further ways to speed-up this catching-up process.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Smart Factory is now fully operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We completed a series of changes aimed at stabilizing Smart Factory's performance. Monitoring system performance now.
monitoring
We need to perform maintenance / improvements to Smart Factory. This will result in a downtime of approximately 30 minutes.
monitoring
We have now implemented improvements, unblocking the system and allowing all current data to be processed in real time.
Partial data from the last 2 hours remains unprocessed and we will gradually address the queue (without placing excessive load on the system) throughout the day.
investigating
We are currently investigating this issue.
March 2026
We are investigating performance concerns with Smart Factory
minorSource not attested
Last archived state: resolved
View archived record details
identified
You may experience periodic timeouts for actions you are performing. The data being provided is roughly about 5 minutes behind, this delay period is currently becoming shorter snd shorter.
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
We are investigating errors indicating a degraded performance for Smart Factory
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
High load on Smart Factory
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers may notice out of date information in Smart Factory. Our system is still catching up from the backlog of messages that came in earlier. We expect this to continue for another 30 min before full recovery. We will update as soon as the system has caught up.
monitoring
Some customers may have experienced page timeouts and false downtime reports due to a short period of very high load on Smart Factory. The system has recovered automatically and our team is continuing to monitor.
investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
