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94.6%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.
investigating
We are continuing to investigate this issue.
investigating
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
Webhook delivery times have returned to normal. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.We have addressed the underlying issue in one of our internal database clusters and are monitoring to confirm.
identified
We have identified the cause of the elevated webhook delivery times. An issue in one of our internal database clusters introduced a delay in the pipeline that queues webhook events, resulting in delivery delays beginning at 16:40 UTC. Video processing, playback, and API requests are unaffected, and no events have been lost — delayed webhooks are still being delivered. Delivery times are beginning to recover.
investigating
We are currently investigating elevated webhook delivery times. Beginning at 16:40 UTC, some webhooks are being delivered with a delay of approximately 5 minutes. Video processing, playback, and API requests are not affected, and no webhook events are being dropped — delayed events will still be delivered. We will provide an update as soon as we have more information.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Elevated errors in Mux Data dashboard and API
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring.
identified
We have identified the issue and are implementing a fix.
investigating
We are investigating an issue causing an increase in errors in the Mux Data dashboard and API.
May 2026
Webhook Delivery Stalled
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and have deployed a fix. We are continuing to monitor.
investigating
We are seeing high webhook delivery latency. We are actively investigating
Elevated errors in Mux Data Historical metrics
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are monitoring the results.
We’ll post an update as soon as the issue is fully resolved.
identified
Our team has identified the cause of elevated Data Historical metrics errors and is actively working on a fix.
We’ll continue to share updates as we have them.
investigating
We are currently investigating errors in Mux Data historical metrics beginning at approximately 22:08 UTC. We apologize for the inconvenience and will share an update once we have more information.
Elevated rebuffering and playback failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where playback may experience elevated rebuffering rates and playback failures.
Elevated rebuffering and startup times for some on-demand assets and live streams
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating the issue
April 2026
Mux Data Delayed Views for EU customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our pipeline latency is resolved and we are caught up as of 1:50 UTC
identified
The issue has been identified and a fix is being implemented.
investigating
Mux Data Views for EU customers are delayed beginning 22:53 UTC. We are investigating
Mux Data Pipeline Latency for EU Customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring for additional latency. EU saw elevated latency 15:50 UTC to 16:04 UTC. Monitoring data was inaccurate during that window and views were delayed. No data was lost.
investigating
We are seeing some latency in both Monitoring and Historical views starting 15:53 UTC for EU customers and are currently investigating
Issues downloading MP4 assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Small percentage of static rendition downloads. We are currently investigating this issue.
Increased re-buffering and errors for some assets and live streams
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating increased startup times, re-buffering, and playback errors from 429 errors on some live streams and on-demand assets.
Ingest delays for some assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue causing delays in processing for some assets.
Additionally, the generation of static renditions, masters, and captions may be delayed.
investigating
We are investigating an issue causing delays in processing for some assets.
