Current answer
Mux experienced a major incident: Elevated errors on Direct Uploads. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
Mux Video - VOD
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 5, 2026 at 8:32 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026 at 8:31 PM UTC
Investigating
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
Oct 5, 2026 at 7:44 PM UTC
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