Building verified history2 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Recorded Daily Status (Last 91 Days)
May 28Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Mux Data CSV Exports Delayed
Source not attested
Last archived state: resolved
View archived record details
identified
Export jobs are being run for the next 24 hours, beginning with 8/13. We will notify here when the jobs are complete and exports are available.
identified
The issue has been identified and we have started the process of running delayed exports jobs.
investigating
We are investigating an issue where CSV exports are delayed beginning 8/13 to today.
July 2026
Asset Creation Slowness in Certain Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.
video live and playback issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
monitoring
We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
Video Playback Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
Live stream disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the situation
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. We will provide updates as more information becomes available.
Live Stream Disruptions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. Our team has identified the underlying infrastructure issue and is actively working on a resolution. We will provide updates as more information becomes available.
Mux Data beacon collection issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.
investigating
We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.
June 2026
Live Stream Disconnects
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
Live stream disconnections
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an incident which caused the disconnection of multiple live streams at 13:11 UTC.
Increased error in Video Live and VOD
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
identified
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery, and continuing to monitor.
investigating
We are experiencing increased errors with delivery across Live and VOD in Europe regions and are actively investigating.
Elevated errors in Mux Data dashboard and API
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring.
identified
We have identified the issue and are implementing a fix.
investigating
We are investigating an issue causing an increase in errors in the Mux Data dashboard and API.
May 2026
Webhook Delivery Stalled
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and have deployed a fix. We are continuing to monitor.
investigating
We are seeing high webhook delivery latency. We are actively investigating
Elevated errors in Mux Data Historical metrics
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are monitoring the results.
We’ll post an update as soon as the issue is fully resolved.
identified
Our team has identified the cause of elevated Data Historical metrics errors and is actively working on a fix.
We’ll continue to share updates as we have them.
investigating
We are currently investigating errors in Mux Data historical metrics beginning at approximately 22:08 UTC. We apologize for the inconvenience and will share an update once we have more information.
Elevated rebuffering and playback failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where playback may experience elevated rebuffering rates and playback failures.
Elevated rebuffering and startup times for some on-demand assets and live streams
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating the issue
April 2026
Mux Data Delayed Views for EU customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our pipeline latency is resolved and we are caught up as of 1:50 UTC
identified
The issue has been identified and a fix is being implemented.
investigating
Mux Data Views for EU customers are delayed beginning 22:53 UTC. We are investigating
Mux Data Pipeline Latency for EU Customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring for additional latency. EU saw elevated latency 15:50 UTC to 16:04 UTC. Monitoring data was inaccurate during that window and views were delayed. No data was lost.
investigating
We are seeing some latency in both Monitoring and Historical views starting 15:53 UTC for EU customers and are currently investigating
Issues downloading MP4 assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Small percentage of static rendition downloads. We are currently investigating this issue.
Increased re-buffering and errors for some assets and live streams
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating increased startup times, re-buffering, and playback errors from 429 errors on some live streams and on-demand assets.
Ingest delays for some assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue causing delays in processing for some assets.
Additionally, the generation of static renditions, masters, and captions may be delayed.
investigating
We are investigating an issue causing delays in processing for some assets.
Mux Dashboard unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where dashboard.mux.com is unavailable and may be showing an exception when loaded. All Data and Video services aside from dashboard.mux.com are unaffected.
