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94.6%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.
investigating
We are continuing to investigate this issue.
investigating
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
Webhook delivery times have returned to normal. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.We have addressed the underlying issue in one of our internal database clusters and are monitoring to confirm.
identified
We have identified the cause of the elevated webhook delivery times. An issue in one of our internal database clusters introduced a delay in the pipeline that queues webhook events, resulting in delivery delays beginning at 16:40 UTC. Video processing, playback, and API requests are unaffected, and no events have been lost — delayed webhooks are still being delivered. Delivery times are beginning to recover.
investigating
We are currently investigating elevated webhook delivery times. Beginning at 16:40 UTC, some webhooks are being delivered with a delay of approximately 5 minutes. Video processing, playback, and API requests are not affected, and no webhook events are being dropped — delayed events will still be delivered. We will provide an update as soon as we have more information.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Mux Data CSV Exports Delayed
Source not attested
Last archived state: resolved
View archived record details
identified
Export jobs are being run for the next 24 hours, beginning with 8/13. We will notify here when the jobs are complete and exports are available.
identified
The issue has been identified and we have started the process of running delayed exports jobs.
investigating
We are investigating an issue where CSV exports are delayed beginning 8/13 to today.
July 2026
Asset Creation Slowness in Certain Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.
video live and playback issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
monitoring
We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
Video Playback Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
Live stream disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the situation
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. We will provide updates as more information becomes available.
Live Stream Disruptions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. Our team has identified the underlying infrastructure issue and is actively working on a resolution. We will provide updates as more information becomes available.
Mux Data beacon collection issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.
investigating
We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.
June 2026
Live Stream Disconnects
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
Live stream disconnections
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an incident which caused the disconnection of multiple live streams at 13:11 UTC.
Increased error in Video Live and VOD
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
identified
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery, and continuing to monitor.
investigating
We are experiencing increased errors with delivery across Live and VOD in Europe regions and are actively investigating.
