New Multi-region uptime checks and custom-domain status pages

MoEngage Outage History

Daily provider-status observations and published incident history for MoEngage.

Operational

MoEngage is operational. Verified . Official provider source.

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95.1% of 82 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 93.5% 31 2
September 2026 96.6% 29 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Major Platform-Wide Outage Affecting Customers Globally
critical Observed active window 8h 59m

View incident details and source

Started:

One-time & Periodic Campaigns - Mobile Push & Web Push One-time & Periodic Campaigns - Mobile Push & Web Push One-time & Periodic Campaigns - Mobile Push & Web Push One-time & Periodic Campaigns - Mobile Push & Web Push One-time & Periodic Campaigns - Email One-time & Periodic Campaigns - Email One-time & Periodic Campaigns - Email One-time & Periodic Campaigns - Email One-time & Periodic Campaigns - SMS One-time & Periodic Campaigns - SMS One-time & Periodic Campaigns - SMS One-time & Periodic Campaigns - SMS One-time & Periodic Campaigns - Connectors One-time & Periodic Campaigns - Connectors One-time & Periodic Campaigns - Connectors One-time & Periodic Campaigns - Connectors One-time & Periodic Campaigns - Flows One-time & Periodic Campaigns - Flows One-time & Periodic Campaigns - Flows One-time & Periodic Campaigns - Flows In-app & On-site Messaging In-app & On-site Messaging In-app & On-site Messaging Dashboard Dashboard Dashboard Dashboard Dashboard Dashboard Dashboard Campaign Stats Campaign Stats Campaign Stats Campaign Stats Event Triggered Campaigns and Flows Event Triggered Campaigns and Flows Event Triggered Campaigns and Flows Event Triggered Campaigns and Flows User Imports User Exports Push APIs Push APIs Push APIs Push APIs One-time & Periodic Campaigns - Facebook Audience One-time & Periodic Campaigns - Facebook Audience One-time & Periodic Campaigns - Facebook Audience Cards Inform Inform Inform Inform Event Exports (Streams) One-time & Periodic Campaigns - WhatsApp One-time & Periodic Campaigns - WhatsApp One-time & Periodic Campaigns - WhatsApp One-time & Periodic Campaigns - WhatsApp One-time & Periodic Campaigns - Google Ads Audience One-time & Periodic Campaigns - Google Ads Audience One-time & Periodic Campaigns - Google Ads Audience One-time & Periodic Campaigns - Google Ads Audience
monitoring
We are continuing to monitor the system, and any accumulated lag is being cleared.
monitoring
We are continuing to monitor for any further issues.
monitoring
We have restored all major services and are continuing to monitor the platform while addressing any remaining minor issues.
identified
Email Campaigns and the Push API in DC2 are now fully operational.
identified
Event Triggered and Flows services are operational across all data centers. Any accumulated lag is expected to be processed within the next hour.
identified
The Dashboard Login is fully operational across all data centers.
identified
We are continuing to work on a fix for this issue.
identified
We are updating the status of each component as progress is made.
identified
Segmentation services have been restored across all data centers, including the Dashboard, Recent Query, and Campaign Query services.
identified
Please note that Inform services in DC5 and DC101 remained operational and were not impacted.
identified
Inform Services in DC4 is fully operational now.
identified
Inform Services in DC1, DC2, and DC3 are fully operational.
identified
Logins are working on Dashboard-01 Dashboard-02 Dashboard-03 Dashboard-04 Dashboard-05 Dashboard-06
identified
The issue has been identified and a fix is being implemented.
investigating
We are also seeing authentication failures when accessing the API. We are continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue around dashboard login failures
October 2026
Dashboard Login and Sign-Ups via Google failing
major Observed active window 31m

View incident details and source

Started:

Dashboard Dashboard Dashboard Dashboard Dashboard Dashboard
identified
We are facing an outage for dashboard login and sign-ups via Google Auth across all Dashboards. We have identified the issue and team is actively working on fixing it.
Dashboard-04 – Campaign Engagement Statistics Delayed
minor Observed active window 2h 28m

View incident details and source

Started:

Campaign Stats
monitoring
We experienced degraded performance while processing Campaign Engagement statistics, including impressions, opens, clicks, and likes. The issue has been resolved, and we are actively monitoring the system. However, delays of more than 30 minutes may continue for some time as processing returns to normal. Campaign sending and Delivery statistics remain unaffected. We apologize for the inconvenience and appreciate your patience.
Campaigns v1 and Push API Service Disruption
major Observed active window 20h 15m

View incident details and source

Started:

investigating
We are currently experiencing degraded service with the Campaigns API V1 for creating campaigns. Requests to create campaigns through this API may fail or be rejected. We recommend creating campaigns from the MoEngage dashboard in the meantime. Campaigns that are already created and running are not affected. We will share an update as soon as we have more information. We apologize for the inconvenience.
investigating
We recommend creating campaigns from the MoEngage dashboard in the meantime. Campaigns that are already created and running are not affected. We will share an update as soon as we have more information. We apologize for the inconvenience.
investigating
Campaigns v1 API is also experiencing the same downtime across our data centers, resulting in failed or delayed requests.
investigating
The Push API is currently experiencing downtime across our data centers, resulting in failed or delayed requests. Our team is actively investigating the issue and working to restore service safely. We will keep updating as we debug and more information becomes available. We apologize for the disruption and appreciate your patience.
September 2026
DC01 - Campaigns Dashboard is experiencing intermittent errors
minor Observed active window 45m

View incident details and source

Started:

Dashboard
monitoring
We are actively monitoring after a fix.
investigating
We are currently investigating an issue affecting the campaign listing page on the dashboard. Some users may see intermittent errors while loading or viewing their campaigns listing. Our engineering team is actively working on this, and we will share the next update within 30 minutes or sooner as more information becomes available.

Legacy Incident Archive

7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Dashboard 01 - Degraded Performance Across Multiple Services
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to confirm that our engineering team has identified the root cause and successfully applied a fix. Our infrastructure has recovered rapidly and we are seeing strong improvement across all affected services. Services have returned to normal and we are in the process of clearing the remaining backlog. We will post a final update once the backlog has been fully cleared. Thank you for your patience and understanding throughout this incident.
identified
Our cloud infrastructure provider is currently experiencing issues which are impacting our services. We are in active communication with them and are working together to achieve a full recovery. We are seeing gradual improvement and services are beginning to recover, however this may take some time. We appreciate your continued patience while we work towards full resolution. We will provide a further update shortly.
investigating
Our engineering team has implemented a temporary workaround which has helped improve performance. Campaign sending has resumed, however you may still experience slower than usual delivery speeds while we continue to work on a full resolution. We will provide a further update shortly.
investigating
Event Triggered Campaigns and Flows are also experiencing degraded performance. Our team continues to work on a resolution and we will provide a further update shortly.
investigating
We have identified that our servers are experiencing delays in scaling up within our cloud infrastructure. This is causing campaign sending to be significantly slower than normal as a result. Our engineering team is actively working on a resolution and we will provide a further update shortly.
investigating
We are currently experiencing degraded performance across multiple services. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible. What We Know So Far Multiple services are experiencing degraded performance Outbound channels are particularly impacted and some users may experience delays or failures with outbound message delivery Our team has identified a potential issue with our underlying cloud infrastructure and is actively in...
DC01 - Degraded performance of Inform, Event Triggered Campaigns, Flows
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring services
investigating
We continue to work on mitigation.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issue related to following services in DC01: - Inform - Event Triggered Campaigns and Flow
May 2026
DC03 | Delay in data ingestion
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure. Current lag is ~2.5 hours.
monitoring
The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems
investigating
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May. This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems. The team has identified the issue and released a patch for the fix. The current delay is ~3hours.
DC04 | Delay in Data Processing
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We observed delay in data processing for DC04, subsequently Issue was identified. We are actively monitoring data processing lag for DC 04.
April 2026
[Dashboard-02] Delay in Campaign Sending
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.
Dashboard 01 - Degraded Performance in Data Ingestion
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem. The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours. We apologize for the inconvenience caused and appreciate yo...
March 2026
Dashboard 03 – Degraded Performance in Trigger-Based Flows
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows. Please note that Event-Triggered Campaigns remain unaffected. Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
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