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97.2%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
DC01 - Campaigns Dashboard is experiencing intermittent errors
We are currently investigating an issue affecting the campaign listing page on the dashboard. Some users may see intermittent errors while loading or viewing their campaigns listing.
Our engineering team is actively working on this, and we will share the next update within 30 minutes or sooner as more information becomes available.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Dashboard 01 - Degraded Performance Across Multiple Services
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to confirm that our engineering team has identified the root cause and successfully applied a fix. Our infrastructure has recovered rapidly and we are seeing strong improvement across all affected services.
Services have returned to normal and we are in the process of clearing the remaining backlog. We will post a final update once the backlog has been fully cleared.
Thank you for your patience and understanding throughout this incident.
identified
Our cloud infrastructure provider is currently experiencing issues which are impacting our services. We are in active communication with them and are working together to achieve a full recovery.
We are seeing gradual improvement and services are beginning to recover, however this may take some time. We appreciate your continued patience while we work towards full resolution.
We will provide a further update shortly.
investigating
Our engineering team has implemented a temporary workaround which has helped improve performance. Campaign sending has resumed, however you may still experience slower than usual delivery speeds while we continue to work on a full resolution.
We will provide a further update shortly.
investigating
Event Triggered Campaigns and Flows are also experiencing degraded performance.
Our team continues to work on a resolution and we will provide a further update shortly.
investigating
We have identified that our servers are experiencing delays in scaling up within our cloud infrastructure. This is causing campaign sending to be significantly slower than normal as a result.
Our engineering team is actively working on a resolution and we will provide a further update shortly.
investigating
We are currently experiencing degraded performance across multiple services. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible.
What We Know So Far
Multiple services are experiencing degraded performance
Outbound channels are particularly impacted and some users may experience delays or failures with outbound message delivery
Our team has identified a potential issue with our underlying cloud infrastructure and is actively in...
DC01 - Degraded performance of Inform, Event Triggered Campaigns, Flows
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring services
investigating
We continue to work on mitigation.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issue related to following services in DC01:
- Inform
- Event Triggered Campaigns and Flow
May 2026
DC03 | Delay in data ingestion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure.
Current lag is ~2.5 hours.
monitoring
The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems
investigating
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May.
This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems.
The team has identified the issue and released a patch for the fix.
The current delay is ~3hours.
DC04 | Delay in Data Processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We observed delay in data processing for DC04, subsequently Issue was identified. We are actively monitoring data processing lag for DC 04.
April 2026
[Dashboard-02] Delay in Campaign Sending
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.
Dashboard 01 - Degraded Performance in Data Ingestion
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem.
The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours.
We apologize for the inconvenience caused and appreciate yo...
March 2026
Dashboard 03 – Degraded Performance in Trigger-Based Flows
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows.
Please note that Event-Triggered Campaigns remain unaffected.
Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
