Major Platform-Wide Outage Affecting Customers Globally
View the provider incident record →Current answer
MoEngage experienced a critical incident: Major Platform-Wide Outage Affecting Customers Globally. ServiceAlert observed recovery on Nov 10, 2026.
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Incident Lifecycle
Affected Components
One-time & Periodic Campaigns - Mobile Push & Web Push
One-time & Periodic Campaigns - Mobile Push & Web Push
One-time & Periodic Campaigns - Mobile Push & Web Push
One-time & Periodic Campaigns - Mobile Push & Web Push
One-time & Periodic Campaigns - Email
One-time & Periodic Campaigns - Email
One-time & Periodic Campaigns - Email
One-time & Periodic Campaigns - Email
One-time & Periodic Campaigns - SMS
One-time & Periodic Campaigns - SMS
One-time & Periodic Campaigns - SMS
One-time & Periodic Campaigns - SMS
One-time & Periodic Campaigns - Connectors
One-time & Periodic Campaigns - Connectors
One-time & Periodic Campaigns - Connectors
One-time & Periodic Campaigns - Connectors
One-time & Periodic Campaigns - Flows
One-time & Periodic Campaigns - Flows
One-time & Periodic Campaigns - Flows
One-time & Periodic Campaigns - Flows
In-app & On-site Messaging
In-app & On-site Messaging
In-app & On-site Messaging
Dashboard
Dashboard
Dashboard
Dashboard
Dashboard
Dashboard
Dashboard
Campaign Stats
Campaign Stats
Campaign Stats
Campaign Stats
Event Triggered Campaigns and Flows
Event Triggered Campaigns and Flows
Event Triggered Campaigns and Flows
Event Triggered Campaigns and Flows
User Imports
User Exports
Push APIs
Push APIs
Push APIs
Push APIs
One-time & Periodic Campaigns - Facebook Audience
One-time & Periodic Campaigns - Facebook Audience
One-time & Periodic Campaigns - Facebook Audience
Cards
Inform
Inform
Inform
Inform
Event Exports (Streams)
One-time & Periodic Campaigns - WhatsApp
One-time & Periodic Campaigns - WhatsApp
One-time & Periodic Campaigns - WhatsApp
One-time & Periodic Campaigns - WhatsApp
One-time & Periodic Campaigns - Google Ads Audience
One-time & Periodic Campaigns - Google Ads Audience
One-time & Periodic Campaigns - Google Ads Audience
One-time & Periodic Campaigns - Google Ads Audience
Incident Timeline
Monitoring
We are continuing to monitor the system, and any accumulated lag is being cleared.
Nov 10, 2026 at 8:58 AM UTC
Monitoring
We are continuing to monitor for any further issues.
Nov 10, 2026 at 8:09 AM UTC
Monitoring
We have restored all major services and are continuing to monitor the platform while addressing any remaining minor issues.
Nov 10, 2026 at 7:56 AM UTC
Identified
Email Campaigns and the Push API in DC2 are now fully operational.
Nov 10, 2026 at 7:53 AM UTC
Identified
Event Triggered and Flows services are operational across all data centers. Any accumulated lag is expected to be processed within the next hour.
Nov 10, 2026 at 7:45 AM UTC
Identified
The Dashboard Login is fully operational across all data centers.
Nov 10, 2026 at 7:43 AM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 10, 2026 at 7:39 AM UTC
Identified
We are updating the status of each component as progress is made.
Nov 10, 2026 at 7:35 AM UTC
Identified
Segmentation services have been restored across all data centers, including the Dashboard, Recent Query, and Campaign Query services.
Nov 10, 2026 at 7:07 AM UTC
Identified
Please note that Inform services in DC5 and DC101 remained operational and were not impacted.
Nov 10, 2026 at 6:36 AM UTC
Identified
Inform Services in DC4 is fully operational now.
Nov 10, 2026 at 6:25 AM UTC
Identified
Inform Services in DC1, DC2, and DC3 are fully operational.
Nov 10, 2026 at 6:13 AM UTC
Identified
Logins are working on
Dashboard-01
Dashboard-02
Dashboard-03
Dashboard-04
Dashboard-05
Dashboard-06
Dashboard-01
Dashboard-02
Dashboard-03
Dashboard-04
Dashboard-05
Dashboard-06
Nov 10, 2026 at 5:52 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 10, 2026 at 5:03 AM UTC
Investigating
We are also seeing authentication failures when accessing the API. We are continuing to investigate the issue.
Nov 10, 2026 at 4:40 AM UTC
Investigating
We are continuing to investigate this issue.
Nov 10, 2026 at 4:34 AM UTC
Investigating
We are investigating an issue around dashboard login failures
Nov 10, 2026 at 4:15 AM UTC
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