Current answer
MoEngage experienced a major incident: Campaigns v1 and Push API Service Disruption. ServiceAlert observed recovery on Oct 27, 2026.
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Incident Lifecycle
Incident Timeline
Investigating
We are currently experiencing degraded service with the Campaigns API V1 for creating campaigns. Requests to create campaigns through this API may fail or be rejected.
We recommend creating campaigns from the MoEngage dashboard in the meantime. Campaigns that are already created and running are not affected.
We will share an update as soon as we have more information. We apologize for the inconvenience.
We recommend creating campaigns from the MoEngage dashboard in the meantime. Campaigns that are already created and running are not affected.
We will share an update as soon as we have more information. We apologize for the inconvenience.
Oct 27, 2026 at 3:29 AM UTC
Investigating
We recommend creating campaigns from the MoEngage dashboard in the meantime. Campaigns that are already created and running are not affected.
We will share an update as soon as we have more information. We apologize for the inconvenience.
We will share an update as soon as we have more information. We apologize for the inconvenience.
Oct 27, 2026 at 3:28 AM UTC
Investigating
Campaigns v1 API is also experiencing the same downtime across our data centers, resulting in failed or delayed requests.
Oct 27, 2026 at 3:13 AM UTC
Investigating
The Push API is currently experiencing downtime across our data centers, resulting in failed or delayed requests. Our team is actively investigating the issue and working to restore service safely.
We will keep updating as we debug and more information becomes available.
We apologize for the disruption and appreciate your patience.
We will keep updating as we debug and more information becomes available.
We apologize for the disruption and appreciate your patience.
Oct 27, 2026 at 2:20 AM UTC
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