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27.3%of 33 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
18.5%
27
22
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating a platform incident with Free Apps. Customers may experience failures during free app deployments and resuming their apps.
This incident will be updated in 1 hour, or as events warrant.
Mendix Cloud UKMendix Cloud Asia Pacific (Mumbai)Mendix Cloud EU (Frankfurt 2)
monitoring
We have implemented a fix and are monitoring the results.
Resizes can be resumed on all affected regions.
identified
The issue with creating new databases has been resolved. Existing databases and new database creation are now operating normally.
However, upgrading existing databases on the following plans in the listed regions remains affected by reduced database resource capacity:
- L21 (standard/premium)
- M21 (standard/premium)
- S21 (standard/premium)
- XXXL (standard/premium).
Our engineering teams continue to work on a permanent solution and will provide further updates as progress is made.
identified
We have identified another region where we experience a reduced capacity of database resources.
The reduced capacity of database resources does not affect functionality of current databases, but it affects creation of new databases.
Following plans are affected:
- L21(standard/premium)
- M21(standard/premium)
- S21(standard/premium)
- XXXL(standard/premium)
Our engineering teams are working on a permanent solution.
identified
We have identified another region where we experience a reduced capacity of database resources.
Following plans are affected:
- L21(standard/premium)
- M21(standard/premium)
- S21(standard/premium)
- XXXL(standard/premium)
Our engineering teams are working on a permanent solution.
identified
We have identified another region where we experience a reduced capacity of database resources.
Following plans are affected:
- L21(standard/premium)
- M21(standard/premium)
- XXXL(standard/premium)
identified
We have identified another region where we experience a reduced capacity of database resources.
Following plans are affected:
- M21(standard/premium)
- XXXL(standard/premium)
identified
We have identified a reduced capacity of database resources for the following Mendix plan:
- XXXL(standard/premium)
We advise customers not to resize to the mentioned plan, until further notice.
Mendix Cloud US-EastMendix Cloud EU (Frankfurt)Mendix Cloud Asia Pacific (Tokyo)Mendix Cloud Dedicated US-West EchoMendix Cloud Dedicated UK EchoMendix Cloud UKMendix Cloud Dedicated Asia Pacific (Singapore) EchoMendix Cloud IEMendix Cloud Dedicated US-East HotelMendix Cloud Dedicated US-East MikeMendix Cloud US-WestMendix Cloud Dedicated US-East PapaMendix Cloud Asia Pacific (Sydney)Mendix Cloud Dedicated EU (Frankfurt) SierraMendix Cloud Canada (Central)Mendix Cloud Dedicated EU (Frankfurt) UniformMendix Cloud Asia Pacific (Singapore)Mendix Cloud Dedicated Asia Pacific (Singapore) AbleMendix Cloud Dedicated US-East KiloMendix Cloud Dedicated US-East CharlieMendix Cloud Asia Pacific (Mumbai)Mendix Cloud Dedicated US-East ColinMendix Cloud Dedicated EU (Frankfurt) MetroMendix Cloud Africa (Cape Town)Mendix Cloud South America (São Paulo)Mendix Cloud EU (Frankfurt 2)Mendix Cloud Asia Pacific (Osaka)Mendix Cloud Asia Pacific (Seoul)Mendix Cloud Asia Pacific (Jakarta)
investigating
We are continuing to investigate the issue.
We have determined that currently no more than 0.07% of deployed environments are affected, and customers of those affected environments are already in contact with our Support dept.
As mentioned in the previous update; we have decided to postpone the PostgreSQL maintenance until further notice. Customers for whom the maintenance was postponed will be notified no less than 2 weeks in advance before maintenance will be resumed.
investigating
We are getting reports from customers who are experiencing performance degradation of their application after its database was upgraded to a higher PostgreSQL version.
Based on the reports we received we have decided to postpone the PostgreSQL17 maintenance until further notice.
investigating
We are getting reports from customers who are experiencing performance degradation of their application after its database was upgraded to a higher PostgreSQL version.
Metrics and Alerts for impacted applications are available again. We'll keep monitoring the results.
investigating
We are currently investigating issue with metrics availability in some production clusters. Impacted applications will see 'No data' on the metrics page and will not trigger any alerts. We will update the incident when we have more information.
We are continuing to work on a fix for this issue.
identified
We are investigating an issue with Mendix Portal. Customers may experience problems accessing and managing their projects.
This incident will be updated in 1 hour, or as events warrant.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Issue with Database provisioning on Mendix Cloud UK cluster
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix which enables additional availability zones for resource creation. We will keep monitoring the situation. Customers can continue deploying applications
investigating
We are facing issues with database provisioning in the Mendix Cloud UK cluster. Customers will experience issues while creating new apps but existing apps will work fine.
Issue is related to our cloud provider not having capacity on one of the availability zones.
Please do not deploy new applications if you are deploying for the first time, perform downsizes, or clear database during the incident.
Issue with database provisioning on Mendix Cloud
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are investigating an incident with databases in the Mendix Cloud UK cluster. Customers may experience issues connecting to the database or deploying their app.
Issue is related to our cloud provider not having capacity on one of the availability zones.
Please do not deploy new applications if you are deploying for the first time, perform downsizes, or clear database during the incident.
This incident will be updated in 1 hour, or as events warrant.
May 2026
Mendix Cloud (Frankfut)- Missing logs on subset of apps
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
Note on log retention: For the affected environments, application and access logs between 13:00 UTC on 20 May 2026 and the time of resolution are not recoverable. Customers reviewing log data from this window will see a gap covering this period.
identified
The root cause has been identified and a fix is being implemented. No further customer action is required at this time.
investigating
Some applications in Mendix Cloud EU (Frankfurt) may not be displaying recent logs. If you are unable to view logs from the last few hours, your environment is likely affected. The team is actively investigating.
Mendix Cloud Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified. The issue is affecting backups, restore package creation, deployments and pipelines.
A fix has been applied, and we are monitoring the platform.
investigating
We are currently investigating this issue.
Deployment failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the issue.
identified
The issue has been identified. The team is working on a fix.
Deploying the app without taking a backup option can be used as a workaround until the a fix is applied.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating why deployments are stuck or failing.
Apps are not reachable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
identified
We identified the root cause. The team is working on solving the problem.
investigating
We are currently investigating the issue.
Issues accessing Project Management in Mendix Portal via sprintr.home.mendix.com
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting access to Mendix Portal via sprintr.home.mendix.com.
Customers may experience browser security warnings or be unable to access the service through this URL. At this time, the issue appears to be related to the SSL/TLS certificate presented for this domain.
We are working to restore normal access as quickly as possible and will provide an update as soon as more information is available.
As a temporary workaround, customers can access the ser...
Mendix Cloud Platform Hotfix
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a security hotfix to our infrastructure in all Mendix Cloud regions. We continue to monitor the systems.
investigating
We will be applying a security hotfix to our infrastructure across all Mendix Cloud regions this afternoon. No application restarts are required and no customer impact is expected.
April 2026
Mendix Portal degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're monitoring the results.
investigating
We are investigating issue with some customers missing application and access logs in Mendix Cloud EU (Frankfurt 2) and Mendix Cloud Dedicated EU (Frankfurt) Sierra regions. Live logging is functioning as expected.
Mendix Portal degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're monitoring the results.
investigating
We are currently investigating an issue with some customers seeing 'Navigation Retrieval Failed' errors on Mendix Portal. Impacted customers are advised to logout and login again as a workaround until a proper fix is implemented.
