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71.9%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
70%
30
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Marqeta engineers have identified an issue where 3DS authentication requests are missing the user token field across a subset of customer programs. While frictionless authentications are succeeding, authentications requiring a challenge may fail. We are actively investigating the root cause and will provide another update as soon as more information becomes available.
On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects:
Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API
Our team is continuing to engage Visa to actively investigate the root cause and assess the full scope of impact. We will update this space again upon any notable change in status.
investigating
On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects:
Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API
Our team is engaging Visa to actively investigate the root cause and assess the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
investigating
On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects:
Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API
Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens. An upstream networking vendor has confirmed an outage in us-east-1, confirmed the root cause, and have taken mitigating actions. We are no longer seeing impact. We are continuing to monitor to ensure services remain stable. We will update this space again upon any notable change in status.
identified
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens. An upstream networking vendor has confirmed an outage in us-east-1, confirmed the root cause, and have taken mitigating actions. We are continuing to investigate and implement our own mitigating actions to minimize impact.
A follow-up notification with more detail will be sent within 30 minutes.
investigating
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens, in us-east-1. Our team is engaging an upstream networking vendor and continuing to actively investigate the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
investigating
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in. We have also detected some impact to tokenization and digital wallet tokens. Our team is continuing to actively investigate the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
investigating
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
On Thursday, October 8, 2026, at approximately 06:11 PT (13:11 UTC), Marqeta detected a timeout issue affecting card issuance and spend control API requests. There is no longer any impact at this time. Engineers are engaging an upstream vendor to provide further analysis and identify the root cause. We will update this page again upon any change in status.
investigating
On Thursday, October 8, 2026, at approximately 06:11 PT (13:11 UTC), Marqeta detected a timeout issue affecting card issuance and spend control API requests. There is no longer any impact at this time. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 60 minutes.
On Wednesday, October 7, 2026, at approximately 06:56 PT (13:56 UTC), Marqeta was notified of an issue affecting transaction dispute management in the Marqeta Dashboard. Engineers have reported that functionality should be restored for all customers. We will continue to monitor to ensure there are no lingering effects.
investigating
On Wednesday, October 7, 2026, at approximately 06:56 PT (13:56 UTC), Marqeta was notified of an issue affecting transaction dispute management in the Marqeta Dashboard. Users may be unable to load the dispute detail page in MQD, the page gets stuck on 'Loading...' indefinitely when opening dispute links from the Transaction disputes or User disputes panels. Our team is actively investigating the root cause.
A follow-up notification with more detail will be sent within 30 minutes.
As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will continue to press the vendor for their investigation and will continue monitoring throughout the weekend.
investigating
As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will update this page again upon any substantial change in status.
On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa and Pulse. There is no ongoing impact at this time, however our team is actively investigating the root cause and assessing the full scope of the impact. We will update this page again upon any substantial change in status.
investigating
On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
Transaction volumes have returned to normal levels, and there is currently no customer impact. Mastercard has confirmed a network-side anomaly and their teams are actively investigating the root cause. Marqeta engineers continue to monitor systems closely while awaiting Mastercard's final technical findings before fully resolving the incident.
investigating
The investigation into card transactions routed to Mastercard network stand-in processing is ongoing. This may have cause some transactions to be approved or declined by network stand-in. There is currently no impact, however Marqeta engineers are continuing to engage Mastercard directly to investigate. We will update this space again upon any substantial change in status.
investigating
The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes.
investigating
The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes.
investigating
The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are engaging Mastercard directly and investigating the elevated stand-in processing rate. We will update you again in 30 minutes.
investigating
On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC), Marqeta was notified of an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
We appreciate your patience as we work to resolve this as quickly as possible.
Marqeta engineers, in coordination with Visa, have identified and verified the resolution steps for the duplicate clearing transaction issue affecting September 18th transactions.
Engineering teams are currently finalizing the remaining transaction exception processing. We anticipate transaction postings and settlement reconciliations will be fully remediated for all impacted programs by tomorrow. We will provide a final update once full resolution is confirmed.
investigating
On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are continuing to remediate the 11,000 duplicate Visa clearings held in transaction management. We will update this page again upon any substantial change in the status of the incident.
investigating
On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.
investigating
On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.
On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Google has acknowledged an outage in their API and we are tracking its progress. We will update this page again upon any notable change.
investigating
On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
Legacy Incident Archive
39 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Private Sandbox Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We're making updates to how our private Sandbox environment handles and directs network traffic as part of ongoing infrastructure improvements. We expect this maintenance to be complete by May 22nd. Your users may lose the ability to interact with your Marqeta private sandbox. If so, please reach out to support@marqeta.com.
Elevated STIPs on the Pulse Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following up on our previous updates, Pulse has informed us that the responsible acquirer has implemented a change to resolve the root cause, and Marqeta has cross-verified that (STIP) levels returned to normal parameters as of 08:40 AM PT. Our engineering teams will continue to closely observe the stability of the Pulse network to ensure no further disruptions occur for your cardholders, and we will provide a final resolution summary once the monitoring period is successfully complete.
identified
Our joint technical investigation with the Pulse team has successfully isolated the source of the anomalous data to a single acquiring partner.
Pulse is actively working to engage the responsible acquirer to secure a path for remediation. Concurrently, Marqeta is escalating the issue with utmost priority.
We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution from Pulse.
identified
To keep our customers updated , we have initiated a joint T.S session with Pulse team, and we are working jointly to investigate the root cause and secure a path for remediation. We will provide an update as soon as we have a confirmed fix or an estimated time to resolution.
identified
Marqeta Engineers have observed elevated STIPs on the Pulse network impacting some cardholders utilizing the Pulse network starting on 11th of May at 10:20 PM PDT. A dedicated response team has been assembled and has identified the technical issue as a processing failure within our systems when encountering a new data pattern originating from the Pulse network. To mitigate the impact and confirm the necessary fix, we have engaged the Pulse team for clarity on this new data behavior, and Pulse...
AWS Outage Impacting Marqeta Services
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Nearly all Marqeta services are now fully operational. Engineers are continuing to mitigate some data discrepancies in certain services. We will provide our next update when the data has been fully remediated, or if we become aware of a substantial change in condition.
monitoring
Nearly all Marqeta services are now fully operational. Engineers are continuing to mitigate some data discrepancies in certain services. We will continue monitoring the situation throughout the weekend. We will provide our next update Monday the 11th at 10:00 am EST, or if we become aware of a substantial change in condition.
monitoring
We are continuing to observe improvements to Marqeta's services. Engineers are continuing to put mitigations in place, such as moving traffic away from the affected region and availability zone. We will continue monitoring the situation throughout the day for any changes in status. We will provide our next update when we receive additional information from AWS.
monitoring
We are continuing to observe improvements to Marqeta's services. Engineers are continuing to put mitigations in place, such as moving traffic away from the affected region and availability zone. We will also continue monitoring the situation overnight for any changes in status. Our next update will be at 10:00 EST.
identified
AWS is observing some early signs of recovery. Some of Marqeta services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update when we receive additional information from AWS.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update when we receive additional information from AWS.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS continues working to resolve the thermal issue in the affected availability zone. We are closely monitoring their progress and our service recovery. Next update in 30 minutes or sooner if conditions change.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS continues working to resolve increased temperatures in the affected availability zone with no current ETA for full resolution. Some services are beginning to see improvement. Next update in 30 minutes or sooner if conditions change.
identified
All Marqeta services remain impacted by the ongoing AWS us-east-1 outage with no ETA for resolution from AWS. The next update will be in 30 minutes or sooner if conditions change.
identified
We are continuing to monitor the AWS problem in us-east-1, and we are seeing impact across many Marqeta services due to this. We are actively removing traffic from this region to limit the impact to our customers. Next update will be in 30 minutes or when AWS provides any additional context.
investigating
Marqeta engineers are detecting an elevated number of STIPs starting from about 4:30PM PST. Teams are monitoring an AWS us-east-1 outage as the likely cause. We will provide updates every 30 minutes or upon discovery of new information.
Delay in Diva reports and MQD endpoints
majorSource not attested
Last archived state: resolved
View archived record details
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is impacting data replication for transactional data in Diva reports and MQD endpoints. All replicated assets in the system are now fully synchronized with the exception of one cluster, which currently shows approximately 8 hours behind and is progressing toward full synchronization. Marqeta teams continue to monitor the recovery process and maintain engagement with the external vendor. More detaile...
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets continuing to improve. Some corrected reports will be available in the early morning of May 6th. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes.
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets beginning to catch up. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes.
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets beginning to catch up. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing a severe lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams are engaging with the external vendor to resolve the upstream cluster issue, running checks to quantify the data lag load times, and ensuring internal pipelines are ready to automatically process all delayed data once restored. We will have more information about an ETA to restoration...
April 2026
3DS Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have confirmed that the incident is now stabilized. We will provide a final update once full resolution is confirmed
identified
Work continues toward a full resolution. We will provide the next update when new information becomes available.
identified
Our engineering teams remain focused on implementing the resolution. We will provide another update in approximately 60 minutes or when new information is provided.
identified
Engineers have identified the root cause and are now working on a resolution. We will provide another update in approximately 60 minutes or when new information becomes available.
investigating
Multiple teams are working together to investigate and resolve the 3DS performance degradation. Challenge timeouts and STIPs may continue to impact customers. We will provide another update in approximately 30 minutes.
investigating
Our engineering team is actively continuing to investigate the root cause of the 3DS performance issue. Challenge timeouts and STIPs may still be impacting customers. We remain focused on resolution and will provide another update in approximately 30 minutes.
investigating
3DS is experiencing degraded performance that may cause challenge timeouts and STIPs. Our engineering team is investigating the root cause. Next update will be in approximately 30 minutes or when new information becomes available.
investigating
Starting at 13:00 EST, 3DS is experiencing degraded performance that may cause challenge timeouts. Our engineering team is investigating the root cause. We will provide another update in approximately 30 minutes.
Increase Rate Of Magstripe Declines
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.
identified
From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.
Intermittent STIPs across multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following our investigation with the database vendor, a tactical fix was successfully applied at 16:26 PST. Since the implementation of this fix, we have observed a significant improvement in database connection stability and a return to normal service levels.
Our engineering team is continuously monitoring the environment to verify the long-term effectiveness of the resolution and ensure overall system stability.
We will provide a final update once we have confirmed the issue is fully reso...
identified
We have observed a database connectivity issue that intermittently impacted Marqeta services on April 1st between 16:04 and 17:56 PST. During this window, some customers may have experienced an elevated amount of STIPs as well as partial disruptions to tokenization and API traffic.
Our engineering team has traced the instability to an intermittent database connection failure and has escalated the matter to our third-party vendor for support. We are currently engaged in an active troubleshoo...
March 2026
Delay in bank file delivery
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays in bank file delivery for some customers. Engineers have identified the issue and restarted the delivery process. All bank files are expected to be delivered within the next 3 hours.
STIPS on Master Card network
Source not attested
Last archived state: resolved
View archived record details
monitoring
Marqeta Engineering team observed network disturbance resulting in STIPS on the Mastercard network, We observed two distinct periods of impact, starting around 11:14 AM and 12:45 PM Pacific Time , the status is currently stable and our team is actively engaged with MasterCard to understand the root cause.
We are continuously monitoring the network to ensure stability.
