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82.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Cloud Dashboard, Analytics Services, and Billing API failures
Cloud Dashboard (cloud.livekit.io)US West - Analytics Ingestion
monitoring
A fix has been deployed as of 14:23 UTC, and access to the Cloud Dashboard and Analytics Services APIs is returning to normal. We are continuing to monitor before marking this resolved. Recovery may take a few additional minutes for some clients as the change fully propagates; retrying or reconnecting will restore access.
identified
We have identified the cause of the issue affecting the Cloud Dashboard and Analytics Services APIs, and recovery work is underway. Customers may continue to see errors accessing the Cloud Dashboard and Analytics Services APIs during this time. Room APIs, RTC APIs, and all other services remain healthy and unaffected. We have no indication of data loss from this incident. We will post another update as recovery progresses.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue affecting LiveKit Cloud dashboard, Analytic Services APIs and Billing APIs. Users may be unexpectedly signed out and unable to sign back in, and API requests may return 522 errors.
investigating
We are investigating an issue where users may be unexpectedly signed out of the LiveKit Cloud dashboard and unable to sign back in.
Identified increased agent join latencies in eu-central
We have applied a mitigation and believe that symptoms should be improving. We will update again with confirmation as soon as possible.
identified
We have identified an issue with LiveKit Cloud hosted agents in eu-central. Existing agents in eu-central are facing scaling issues resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. Additionally, new agents cannot be created in this region. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
Investigating reports of one-way audio issues in LiveKit Phone Numbers
An upstream carrier reverted a codec change that was causing one-way audio issues on calls to LiveKit-issued phone numbers. As of 21:10 UTC calls are connecting normally and we are no longer seeing the issue. The upstream codec change has impacted calls from T-Mobile and AT&T carriers. No other SIP providers were affected. We are monitoring before marking this resolved.
investigating
We are investigating elevated issues in calls connected to LiveKit Phone numbers where callee audio is not being heard by the caller. This is currently only experienced for numbers issues by LiveKit, and no other SIP provider connectivity should be affected. Our team is actively investigating this.
Since ~06:30 UTC, outbound calls routed through Twilio are failing at an elevated rate. Twilio is reporting degraded voice connectivity (https://status.twilio.com/), affecting North America, Latin America, Europe, and the Middle East & Africa.
A fix has been deployed as of 1055 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
identified
We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.
investigating
We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 0700 UTC. Other services remain unaffected and the impact is limited to the dashboard.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Degraded Connectivity Issues – EU (Frankfurt)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and implemented a fix for degraded connection errors affecting Real Time Communication and TURN services in our EU (Frankfurt) region. We are actively monitoring to confirm stability.
March 2026
Analytics updates on Cloud Dashboard are delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have initiated the process of backfilling delayed analytics data.
monitoring
The fix has been applied and real-time processing for the Cloud Dashboard is back online globally. We are monitoring the pipeline.
identified
A fix has been deployed. We expect the service to be restored shortly and will provide another update once it is back online.
identified
The issue has been identified. We are working on a fix.
investigating
We are currently investigating the issue. Only dashboard updates are affected (real time communication is not affected).
Degraded Performance LiveKit Cloud dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the result
investigating
We are continuing to investigate this issue.
investigating
Users may be unable to access the dashboard. Our team is actively investigating.
