Cloud Dashboard, Analytics Services, and Billing API failures
View the provider incident record →Current answer
LiveKit experienced a major incident: Cloud Dashboard, Analytics Services, and Billing API failures. ServiceAlert observed recovery on Sep 15, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Cloud Dashboard (cloud.livekit.io)
US West - Analytics Ingestion
Incident Timeline
Monitoring
A fix has been deployed as of 14:23 UTC, and access to the Cloud Dashboard and Analytics Services APIs is returning to normal. We are continuing to monitor before marking this resolved. Recovery may take a few additional minutes for some clients as the change fully propagates; retrying or reconnecting will restore access.
Sep 15, 2026 at 2:29 PM UTC
Identified
We have identified the cause of the issue affecting the Cloud Dashboard and Analytics Services APIs, and recovery work is underway. Customers may continue to see errors accessing the Cloud Dashboard and Analytics Services APIs during this time. Room APIs, RTC APIs, and all other services remain healthy and unaffected. We have no indication of data loss from this incident. We will post another update as recovery progresses.
Sep 15, 2026 at 1:04 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 15, 2026 at 12:49 PM UTC
Investigating
We are continuing to investigate this issue affecting LiveKit Cloud dashboard, Analytic Services APIs and Billing APIs. Users may be unexpectedly signed out and unable to sign back in, and API requests may return 522 errors.
Sep 15, 2026 at 12:31 PM UTC
Investigating
We are investigating an issue where users may be unexpectedly signed out of the LiveKit Cloud dashboard and unable to sign back in.
Sep 15, 2026 at 12:08 PM UTC
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