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82.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Cloud Dashboard, Analytics Services, and Billing API failures
Cloud Dashboard (cloud.livekit.io)US West - Analytics Ingestion
monitoring
A fix has been deployed as of 14:23 UTC, and access to the Cloud Dashboard and Analytics Services APIs is returning to normal. We are continuing to monitor before marking this resolved. Recovery may take a few additional minutes for some clients as the change fully propagates; retrying or reconnecting will restore access.
identified
We have identified the cause of the issue affecting the Cloud Dashboard and Analytics Services APIs, and recovery work is underway. Customers may continue to see errors accessing the Cloud Dashboard and Analytics Services APIs during this time. Room APIs, RTC APIs, and all other services remain healthy and unaffected. We have no indication of data loss from this incident. We will post another update as recovery progresses.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue affecting LiveKit Cloud dashboard, Analytic Services APIs and Billing APIs. Users may be unexpectedly signed out and unable to sign back in, and API requests may return 522 errors.
investigating
We are investigating an issue where users may be unexpectedly signed out of the LiveKit Cloud dashboard and unable to sign back in.
Identified increased agent join latencies in eu-central
We have applied a mitigation and believe that symptoms should be improving. We will update again with confirmation as soon as possible.
identified
We have identified an issue with LiveKit Cloud hosted agents in eu-central. Existing agents in eu-central are facing scaling issues resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. Additionally, new agents cannot be created in this region. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
Investigating reports of one-way audio issues in LiveKit Phone Numbers
An upstream carrier reverted a codec change that was causing one-way audio issues on calls to LiveKit-issued phone numbers. As of 21:10 UTC calls are connecting normally and we are no longer seeing the issue. The upstream codec change has impacted calls from T-Mobile and AT&T carriers. No other SIP providers were affected. We are monitoring before marking this resolved.
investigating
We are investigating elevated issues in calls connected to LiveKit Phone numbers where callee audio is not being heard by the caller. This is currently only experienced for numbers issues by LiveKit, and no other SIP provider connectivity should be affected. Our team is actively investigating this.
Since ~06:30 UTC, outbound calls routed through Twilio are failing at an elevated rate. Twilio is reporting degraded voice connectivity (https://status.twilio.com/), affecting North America, Latin America, Europe, and the Middle East & Africa.
A fix has been deployed as of 1055 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
identified
We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.
investigating
We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 0700 UTC. Other services remain unaffected and the impact is limited to the dashboard.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Elevated timeouts on LiveKit Inference (google/gemma-4-31b-it)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring elevated timeouts that affected LiveKit Inference between 14:05 and approximately 15:00 UTC today. During that window, roughly 3% of LLM requests using the google/gemma-4-31b-it model timed out. Impacted customers would have seen LLM request timeouts in their agent sessions (for example, APITimeoutError in agent logs). Other models were not affected.
We have identified the cause. During a period of increased traffic, response times for this model slowed, and a defect in our...
Sessions view not populating in the Cloud Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected a...
investigating
We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.
July 2026
Investigating longer than usual dashboard loading times
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.
Elevated create room error rates in London
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 08:54 am and 09:06 am UTC, some requests to create new rooms in our London region failed with errors. Error rates returned to normal by 09:06 am UTC and a fix has been applied. We are continuing to monitor.
Elevated connection failures in Japan
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.
June 2026
Connection failures and SIP transfer errors in US Central
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: As soon as the US Central region became unresponsive around 12:25 UTC, traffic was automatically re-routed to the nearest healthy region. Customers may have noticed failed API requests for approximately 1 minute while the re-route took place. Failed SIP Transfers continued until we finished manually draining the impacted region at 13:09 UTC.
We are also investigating impact to Agent Dispatches and will post another update when we know more.
monitoring
We have begun routing traffic away from US Central to mitigate reports of WebRTC connection failures and SIP transfer errors.
Partial Outage in LiveKit Cloud Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Session data (except Agent Insights) on the dashboard can still be accessed by changing the timeline on the Sessions page to "Past 7 days" or greater. We're still working to restore full access.
investigating
Due to networking issues faced in our US East region, certain features of Cloud Dashboard are not accessible, including Sessions page and Agent Insights. There is no data loss or ongoing session impact associated with this. Our team is actively working on restoring the service.
Investigating connection failure and SIP transfer error reports in US East
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have routed traffic away from US East region and connection failure errors are back to baseline. We are continuing to investigate and monitor SIP transfer errors.
investigating
We are currently investigating connection failure reports in US East.
Elevated rate of egress ending early in India region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified an issue in the India region where a small number of active sessions may have ended earlier than expected. Affected sessions could experience egress recordings stopping mid-session.
We've deployed a mitigation and are monitoring to confirm resolution. Other regions are unaffected.
Intermittent errors for Google Gemini models via Inference
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause as an upstream limit on our Google Gemini API account. Automatic failover to an alternate Gemini deployment is in place and has reduced the impact, but a subset of requests to Google Gemini models may still intermittently return errors when failover capacity is exceeded. We are actively engaged with Google support to restore full capacity and will share further updates as we have them. Other models and providers remain unaffected.
investigating
We are currently investigating intermittent 429 errors for Google Gemini models routed through LiveKit Inference.
