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89.7%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
A Visa network issue has delayed reconciliation for processing date 2026-10-11
- Some VISA clearings for settlement date 2026-10-11 are delayed
- All Settlement API records are available and totals are accurate, however not all settlement records have a transaction token and event tokens
- Affected transactions will not be present in the transactions API yet
A fix has been implemented and we are monitoring the situation.
identified
We are continuing to work on a fix for this issue.
identified
Beginning at approximately 07:05 UTC on September 14, some API requests have experienced intermittent elevated latency and timeouts, returning HTTP 504 errors.
Affected endpoints:
• GET /v1/tokenizations
• POST /v1/cards where a digital card art token is specified
• POST /v1/cards/{card_token}/provision
Impact occurs in short windows of roughly 10 to 20 minutes, recurring periodically. Requests outside these windows are completing normally. We have increased service capacity and connection limits, and we are continuing to monitor closely as volume fluctuates.
Card authorizations and all other API endpoints are unaffected.
Mastercard has declared an incident affecting the delivery of a subset of chargeback records. Settlement API summaries are not yet marked "complete", but all data is present except for a small subset of missing chargeback records. Partners who have delayed chargeback records have been notified.
Elevated errors and latency on tokenization deactivation
We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Visa Recon Delay
majorSource not attested
Last archived state: resolved
View archived record details
API
monitoring
We are continuing to monitor for any further issues.
monitoring
- We've added all missing records to the Settlement API
- The settlement API is still not complete because it is missing transaction tokens and event tokens because we have not yet received all clearings from Visa
- The total amounts on the summary endpoint are correct and complete.
- We'll add the missing data when its available
identified
A Visa network issue has delayed reconciliation.
- Settlement API data will be delayed
- The issue is caused by the network
- Customers who need settlement totals should use the network totals endpoint
July 2026
Delays in Mastercard clearing and dispute data
Source not attested
Last archived state: resolved
View archived record details
investigating
Some customers are experiencing delays in receiving a subset of Mastercard clearing and dispute data. We are investigating the issue.
June 2026
Intermittent API Timeouts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently implementing a fix. Please note, this will cause 1-5 minutes of downtime.
identified
The issue has been identified and a fix is being implemented.
investigating
Customers may experience elevated error rates and timeouts, including intermittent failures when provisioning cards and creating cards with dynamic card art or a qr code.
Delays in clearing events
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are investigating an issue that is causing a delay in clearing events from Mastercard.
May 2026
Delay in Settlement Reporting
Source not attested
Last archived state: resolved
View archived record details
identified
Visa is experiencing an incident affecting VisaNet Clearing and Settlement file delivery. This is causing delays in our Settlement Summary completion and Settlement API data. We are actively monitoring the situation and will update this page as we learn more.
April 2026
Transaction webhooks delayed for a subset of customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing increased latency in delivery of transaction webhooks for some customers. Authorization processing is unaffected.
Digital Wallet Tokenization
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue that is preventing cards from being added to digital wallets.
Delays with newly created cards
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue and are seeing improvements in behavior across the network.
investigating
We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.
