Intermittent timeouts on Tokenization and Card Creation API endpoints
View the provider incident record →Current answer
Lithic experienced a minor incident: Intermittent timeouts on Tokenization and Card Creation API endpoints. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
API
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the situation.
Sep 14, 2026 at 6:34 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 14, 2026 at 4:22 PM UTC
Identified
Beginning at approximately 07:05 UTC on September 14, some API requests have experienced intermittent elevated latency and timeouts, returning HTTP 504 errors.
Affected endpoints:
• GET /v1/tokenizations
• POST /v1/cards where a digital card art token is specified
• POST /v1/cards/{card_token}/provision
Impact occurs in short windows of roughly 10 to 20 minutes, recurring periodically. Requests outside these windows are completing normally. We have increased service capacity and connection limits, and we are continuing to monitor closely as volume fluctuates.
Card authorizations and all other API endpoints are unaffected.
Affected endpoints:
• GET /v1/tokenizations
• POST /v1/cards where a digital card art token is specified
• POST /v1/cards/{card_token}/provision
Impact occurs in short windows of roughly 10 to 20 minutes, recurring periodically. Requests outside these windows are completing normally. We have increased service capacity and connection limits, and we are continuing to monitor closely as volume fluctuates.
Card authorizations and all other API endpoints are unaffected.
Sep 14, 2026 at 4:20 PM UTC
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