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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Clients may continue to experience issues with link redirection services and media library access.
Performance is improving as services continue to recover.
We will provide a final update once fully resolved.
investigating
Clients may experience degraded performance. We are actively investigating and working to restore normal performance. We will provide an update within 30 minutes.
We have identified and addressed the issue related to abandonment processing within Journey Hub. Backlogged data is being processed as services recover. We will provide a final update once fully resolved.
investigating
We have identified the issue affecting this experience and are working to restore normal performance. We will provide an update within 1 hour.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Contact Profile User Interface
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are actively monitoring results to ensure full resolution. If you continue to experience issues loading profile details in the UI, please contact Listrak Support.
identified
The issue has been identified, and our team is actively working toward a resolution. We’ll continue to provide updates as progress is made.
investigating
We’re currently investigating an issue affecting the display of profile details for some clients on the NextGen Contact Profile page. This issue is limited to the user interface and does not impact message delivery or any customer sends.
April 2026
Clients are unable to access admin.listrak.com
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineers have corrected the impacted services and will continue to monitor.
identified
Engineers are continuing to restore authentication services to a fully operational state.
identified
Engineers have identified an issue with a service that entered an unhealthy state. Corrective actions are being taken now. Clients might still see intermittent access issues while we continue to address the issue. This is not affecting any scheduled or transactional sends.
investigating
We are currently investigating reports that clients are unable to log into admin.listrak.com.
Limited Platform Access for Certain Accounts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Systems have recovered and teams are continuing to monitor.
identified
A small selection of our database systems entered a degraded state and required manual intervention to correct.
investigating
We are currently investigating login issues for a subset of clients. Clients impacted would not be able to log into the platform at this time. We will provide updates as we learn more.
