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Listrak

Performance degradation with SMS

Minor Impact Resolved Duration: 4h 26m October 28, 2026
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Current answer

Listrak experienced a minor incident: Performance degradation with SMS. ServiceAlert observed recovery on Oct 28, 2026.

Official Listrak status page Current Listrak status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
SMS/MMS/RCS Broadcast SMS/MMS/RCS Transactional

Incident Timeline

Monitoring
Our SMS provider experienced elevated error rates from 12:30 PM to 1:10 PM, which delayed message delivery. The provider has made a fix, and performance is back to normal. Delayed messages are now being delivered, and we’ll close this incident once the queue is fully processed.
Oct 28, 2026 at 6:09 PM UTC
Investigating
Clients may experience delays in SMS delivery starting at 12:30pm today.
We are actively investigating and working to restore normal performance.
We will provide an update within 30 minutes.
Oct 28, 2026 at 5:43 PM UTC
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