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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Clients may continue to experience issues with link redirection services and media library access.
Performance is improving as services continue to recover.
We will provide a final update once fully resolved.
investigating
Clients may experience degraded performance. We are actively investigating and working to restore normal performance. We will provide an update within 30 minutes.
We have identified and addressed the issue related to abandonment processing within Journey Hub. Backlogged data is being processed as services recover. We will provide a final update once fully resolved.
investigating
We have identified the issue affecting this experience and are working to restore normal performance. We will provide an update within 1 hour.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Performance degradation with Chat Support (3rd Party Partner)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our third-party provider has implemented a fix and is actively monitoring for recovery. We are seeing signs of improvement and will continue to monitor the situation closely.
We will provide another update once recovery has been confirmed.
identified
We are currently experiencing an issue with a third-party provider supporting our Chat Support functionality. As a result, clients may experience delays when using the chat channel within the Listrak application.
We are actively monitoring the situation and will provide updates as they become available from our partner.
Performance degradation with Preference Center Unsubscribe
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Engineers are continuing to actively investigate and working to restore normal performance.
We will provide an update within one hour.
investigating
Clients may receive an error when selecting unsubscribe from a preference center.
We are actively investigating and working to restore normal performance.
We will provide an update within the next two hours.
July 2026
Performance degradation with Analytics Exports
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some clients may experience degradation with our analytics exports.
We have identified the issue affecting this experience and are working to restore normal performance.
We will provide an update within 60 minutes.
Performance degradation with contact management page
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some clients may experience intermittent errors with creating, editing or updating segments.
We have identified the issue affecting this experience and are working to restore normal performance.
There is no impact to sends that have already been scheduled.
We will provide an update within two hours.
Performance degradation for subset of clients with email sends, imports, and exports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix, and performance has been restored. We are actively monitoring the system to ensure everything continues to operate normally. We will continue to provide updates as we monitor the situation.
identified
We have identified the issue affecting processing and are implementing a fix to restore normal performance.
We will provide an update within 60 minutes.
investigating
Some clients may experience slower-than-usual processing of email sends, imports, and exports.
We are actively investigating and working to restore normal performance. No data loss has been identified.
We will provide an update within 60 minutes.
June 2026
Scheduled Data Exports Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Clients may continue to experience delayed data exports. Performance is improving as services continue to recover. We will provide a final update once fully resolved.
investigating
Clients may continue to experience delayed data exports. We are continuing to work to restore normal performance. We will provide another update within 30 minutes.
identified
Clients will see any data exports from overnight delayed. We have identified the issue affecting this process and are working to process the queue. We will provide an update within 30 minutes.
FTP Connectivity
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and remediated the ftp connectivity issue. Should you experience any issues with FTP based imports and exports, please reach out to support. We are currently monitoring error rates and will provide another update in 30 minutes.
investigating
Clients may experience ftp connectivity issues. We are actively investigating and working to restore connectivity to our ftp servers. We will provide an update within 30 minutes.
NextGen Email Broadcast Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are actively monitoring results to ensure full resolution.
investigating
We are currently experiencing degraded performance with our NextGen services preventing new broadcast messages from being scheduled. Already scheduled broadcast messages are in a delayed state. Our teams are actively working to restore full performance as quickly as possible.
May 2026
Intermittent Product Recommendation Images
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and resolved the issue affecting product recommendation images. Services are beginning to recover as we work to restore normal performance.
investigating
Some clients may experience product recommendation images in emails not loading or appearing intermittently.
Our team is actively investigating and working to resolve the issue.
We will provide an update within 60 minutes.
NextGen Email Send Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have completed mitigation steps related to the ongoing AWS outage. Our teams are actively monitoring systems to ensure continued stability and recovery.
identified
We are currently experiencing degraded performance with our NextGen services causing email sends to take longer than expected. This is due to an ongoing AWS outage. Our teams are actively working to restore full performance as quickly as possible.
