Listrak Outage History
Uptime record, past incidents, and downtime history for Listrak.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 87.5% | 16 | 2 |
| July 2026 | 80.6% | 31 | 6 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 92.9% | 14 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 18
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Performance degradation with Chat Support (3rd Party Partner)
Started: Aug 3, 3:41 PM
monitoring
Our third-party provider has implemented a fix and is actively monitoring for recovery. We are seeing signs of improvement and will continue to monitor the situation closely.
We will provide another update once recovery has been confirmed.
Aug 3, 4:44 PM
identified
We are currently experiencing an issue with a third-party provider supporting our Chat Support functionality. As a result, clients may experience delays when using the chat channel within the Listrak application.
We are actively monitoring the situation and will provide updates as they become available from our partner.
Aug 3, 3:41 PM
Performance degradation with Preference Center Unsubscribe
Started: Aug 1, 12:01 AM
investigating
Engineers are continuing to actively investigate and working to restore normal performance.
We will provide an update within one hour.
Aug 1, 2:13 AM
investigating
Clients may receive an error when selecting unsubscribe from a preference center.
We are actively investigating and working to restore normal performance.
We will provide an update within the next two hours.
Aug 1, 12:01 AM
July 2026
Performance degradation with Analytics Exports
Started: Jul 29, 6:04 PM
identified
Some clients may experience degradation with our analytics exports.
We have identified the issue affecting this experience and are working to restore normal performance.
We will provide an update within 60 minutes.
Jul 29, 6:04 PM
Performance degradation with contact management page
Started: Jul 28, 7:22 PM
identified
Some clients may experience intermittent errors with creating, editing or updating segments.
We have identified the issue affecting this experience and are working to restore normal performance.
There is no impact to sends that have already been scheduled.
We will provide an update within two hours.
Jul 28, 7:22 PM
Performance degradation for subset of clients with email sends, imports, and exports
Started: Jul 8, 5:17 PM
monitoring
We have implemented a fix, and performance has been restored. We are actively monitoring the system to ensure everything continues to operate normally. We will continue to provide updates as we monitor the situation.
Jul 8, 7:44 PM
identified
We have identified the issue affecting processing and are implementing a fix to restore normal performance.
We will provide an update within 60 minutes.
Jul 8, 6:15 PM
investigating
Some clients may experience slower-than-usual processing of email sends, imports, and exports.
We are actively investigating and working to restore normal performance. No data loss has been identified.
We will provide an update within 60 minutes.
Jul 8, 5:17 PM
June 2026
Scheduled Data Exports Delayed
Started: Jun 22, 1:42 PM
monitoring
Clients may continue to experience delayed data exports. Performance is improving as services continue to recover. We will provide a final update once fully resolved.
Jun 22, 2:53 PM
investigating
Clients may continue to experience delayed data exports. We are continuing to work to restore normal performance. We will provide another update within 30 minutes.
Jun 22, 2:22 PM
identified
Clients will see any data exports from overnight delayed. We have identified the issue affecting this process and are working to process the queue. We will provide an update within 30 minutes.
Jun 22, 1:42 PM
FTP Connectivity
Started: Jun 10, 9:24 PM
monitoring
We have identified and remediated the ftp connectivity issue. Should you experience any issues with FTP based imports and exports, please reach out to support. We are currently monitoring error rates and will provide another update in 30 minutes.
Jun 10, 9:52 PM
investigating
Clients may experience ftp connectivity issues. We are actively investigating and working to restore connectivity to our ftp servers. We will provide an update within 30 minutes.
Jun 10, 9:24 PM
NextGen Email Broadcast Delays
Started: Jun 1, 10:45 AM
monitoring
A fix has been implemented, and we are actively monitoring results to ensure full resolution.
Jun 1, 11:38 AM
investigating
We are currently experiencing degraded performance with our NextGen services preventing new broadcast messages from being scheduled. Already scheduled broadcast messages are in a delayed state. Our teams are actively working to restore full performance as quickly as possible.
Jun 1, 10:45 AM
May 2026
Intermittent Product Recommendation Images
Started: May 21, 1:46 PM
monitoring
We have identified and resolved the issue affecting product recommendation images. Services are beginning to recover as we work to restore normal performance.
May 21, 2:44 PM
investigating
Some clients may experience product recommendation images in emails not loading or appearing intermittently.
Our team is actively investigating and working to resolve the issue.
We will provide an update within 60 minutes.
May 21, 1:46 PM
NextGen Email Send Delays
Started: May 8, 3:11 PM
monitoring
We have completed mitigation steps related to the ongoing AWS outage. Our teams are actively monitoring systems to ensure continued stability and recovery.
May 8, 4:52 PM
identified
We are currently experiencing degraded performance with our NextGen services causing email sends to take longer than expected. This is due to an ongoing AWS outage. Our teams are actively working to restore full performance as quickly as possible.
May 8, 3:11 PM
Contact Profile User Interface
Started: May 6, 4:29 PM
monitoring
A fix has been implemented, and we are actively monitoring results to ensure full resolution. If you continue to experience issues loading profile details in the UI, please contact Listrak Support.
May 6, 9:16 PM
identified
The issue has been identified, and our team is actively working toward a resolution. We’ll continue to provide updates as progress is made.
May 6, 7:40 PM
investigating
We’re currently investigating an issue affecting the display of profile details for some clients on the NextGen Contact Profile page. This issue is limited to the user interface and does not impact message delivery or any customer sends.
May 6, 4:29 PM
April 2026
Clients are unable to access admin.listrak.com
Started: Apr 15, 7:36 PM
monitoring
Engineers have corrected the impacted services and will continue to monitor.
Apr 15, 8:15 PM
identified
Engineers are continuing to restore authentication services to a fully operational state.
Apr 15, 8:04 PM
identified
Engineers have identified an issue with a service that entered an unhealthy state. Corrective actions are being taken now. Clients might still see intermittent access issues while we continue to address the issue. This is not affecting any scheduled or transactional sends.
Apr 15, 7:49 PM
investigating
We are currently investigating reports that clients are unable to log into admin.listrak.com.
Apr 15, 7:36 PM
Limited Platform Access for Certain Accounts
Started: Apr 9, 2:04 PM
monitoring
Systems have recovered and teams are continuing to monitor.
Apr 9, 2:10 PM
identified
A small selection of our database systems entered a degraded state and required manual intervention to correct.
Apr 9, 2:10 PM
investigating
We are currently investigating login issues for a subset of clients. Clients impacted would not be able to log into the platform at this time. We will provide updates as we learn more.
Apr 9, 2:04 PM