New Multi-region uptime checks and custom-domain status pages

Kustomer Outage History

Daily provider-status observations and published incident history for Kustomer.

Operational

Kustomer is operational. Verified . Official provider source.

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96.6% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 93.3% 30 2

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
minor Observed active window 29m

View incident details and source

Started:

Kustomer Voice
monitoring
Kustomer has implemented an update to address an event affecting Kustomer Voice across all PRODs. Our team is currently monitoring this update to ensure the issue is fully resolved. In order to fully resolve the issue on your end please have all agents refresh their Kustomer Instance.
investigating
Kustomer has identified an event affecting Kustomer Voice across all PRODS that may cause issues when attempting to make outbound calls. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
kustomer.help Default Domain – Visibility Issue – ALL PRODs
minor Observed active window 12m

View incident details and source

Started:

CSAT CSAT CSAT Knowledge base Knowledge base Knowledge base
investigating
We are continuing to investigate this issue.
investigating
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

Legacy Incident Archive

12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
[DRAFTS] Internal API Errors (Prod1)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has implemented an update to address an event affecting Prod1 that caused internal API errors and latency. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
monitoring
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
monitoring
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
monitoring
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED]
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Kustomer is aware of an event affecting Knowledge bases and forms that may be displaying a 500 error code and preventing access to these urls. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
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