kustomer.help Default Domain – Visibility Issue – ALL PRODs
View the provider incident record →Current answer
Kustomer experienced a minor incident: kustomer.help Default Domain – Visibility Issue – ALL PRODs. ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
CSAT
CSAT
CSAT
Knowledge base
Knowledge base
Knowledge base
Incident Timeline
Investigating
We are continuing to investigate this issue.
Sep 8, 2026 at 1:24 PM UTC
Investigating
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Sep 8, 2026 at 1:23 PM UTC
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