[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
View the provider incident record →Current answer
Kustomer experienced a minor incident: [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS. ServiceAlert observed recovery on Sep 9, 2026.
Looking for an update now? Check the current status, or follow Kustomer for future changes.
Incident Lifecycle
Affected Components
Kustomer Voice
Incident Timeline
Monitoring
Kustomer has implemented an update to address an event affecting Kustomer Voice across all PRODs.
Our team is currently monitoring this update to ensure the issue is fully resolved. In order to fully resolve the issue on your end please have all agents refresh their Kustomer Instance.
Our team is currently monitoring this update to ensure the issue is fully resolved. In order to fully resolve the issue on your end please have all agents refresh their Kustomer Instance.
Sep 9, 2026 at 7:45 PM UTC
Investigating
Kustomer has identified an event affecting Kustomer Voice across all PRODS that may cause issues when attempting to make outbound calls.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
Sep 9, 2026 at 7:25 PM UTC
Was your business affected by this Kustomer outage?
Follow Kustomer and route available status alerts to email or a team channel.