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96.6%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Kustomer has implemented an update to address an event affecting Kustomer Voice across all PRODs.
Our team is currently monitoring this update to ensure the issue is fully resolved. In order to fully resolve the issue on your end please have all agents refresh their Kustomer Instance.
investigating
Kustomer has identified an event affecting Kustomer Voice across all PRODS that may cause issues when attempting to make outbound calls.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
kustomer.help Default Domain – Visibility Issue – ALL PRODs
CSATCSATCSATKnowledge baseKnowledge baseKnowledge base
investigating
We are continuing to investigate this issue.
investigating
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Kustomer is aware of an event reported by one of our third party vendors (PubNub) affecting real-time messaging for orgs in Prod1 that may cause chat messages, agent notifications, and live updates to be delayed or not appear in real time within the platform.
Our team is actively monitoring the incident, and working with the vendor where possible to resolve the issue.
You can also follow PubNub's status here: https://status.pubnub.com/incidents/cz6q37z3s1d5.
Please expect further updates...
July 2026
Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has implemented an update to address an event affecting text editor that may cause issues when typing and adding content such as Shortcuts. Refreshing your browser will fully resolve the issue.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
investigating
Kustomer is aware of an event affecting text editor that may cause issues when typing and adding content such as Shortcuts.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via support@kustomer.com for any further questions or updates.
Platform Events Service Disruption (PROD1)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has implemented an update to address an event affecting platform events in PROD1 orgs that caused delays on event-based data.
Our team is currently monitoring this update to ensure the issue is fully resolved.
Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
identified
Kustomer continues to work on the issue affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
identified
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
identified
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
June 2026
MessageBird - unable to send outbound replies PROD 1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has identified and implemented a fix for the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team is actively monitoring the platform to ensure the fix remains effective and that service has fully recovered. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com.
We will provide another update once monitoring is complete or if there are any significant de...
identified
Kustomer has identified and implemented a fix for the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team is actively monitoring the platform to ensure the fix remains effective and that service has fully recovered. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com.
We will provide another update once monitoring is complete or if there are any significant de...
identified
Kustomer has identified the cause affecting PROD 1 that is impacting the ability to send outbound messages through MessageBird.
Please expect another update within the next 30 minutes, as we reach a resolution. If you have any additional questions or concerns, please reply to this conversation or contact Kustomer Support at support@kustomer.com.
Thank you for your patience while we work to resolve this issue.
investigating
Kustomer is aware of an event affecting PROD 1 that may affect the ability to send outbound messages for MessageBird.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Kustomer is aware of an event reported by one of our third party vendors affecting ALL PRODS that may cause Issues with WhatsApp messages not being delivered to end users.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. We are working on redriving previously unsent messages to ensure all messages are sent successfully. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you h...
identified
Kustomer continues to monitor the ongoing issue on Whatsapp that may cause outbound Whatsapp messages to not be delivered to end users.
Clients can also refer to https://metastatus.com/whatsapp-business-api for the latest WhatsApp service status.
Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns
identified
Kustomer continues to monitor the ongoing issue on Whatsapp that may cause outbound Whatsapp messages to not be delivered to end users.
Clients can also refer to https://metastatus.com/whatsapp-business-api for the latest WhatsApp service status.
Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns
identified
Kustomer has identified an ongoing issue with WhatsApp that may cause outbound messages to not be delivered to end users.
Our team is closely monitoring the situation and actively working to assess impact. Clients can refer to https://metastatus.com/whatsapp-business-api for the latest WhatsApp service status.
Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
investigating
Kustomer is aware of an ongoing WhatsApp issue that may cause outbound messages to not be delivered to end users.
While the issue appears to originate with WhatsApp, our team is actively monitoring the situation and working closely to assess the impact on the platform. We will continue to provide updates as more information becomes available.
Please expect an additional update within the next 30 minutes. If you have any questions, please contact Kustomer Support at support@kustomer.com.
[Channels] [Platform Latency] [Prods 1 and 2]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has identified the cause of the event affecting Chat and other channels that resulted in delayed message delivery and slower conversation load times. The situation has stabilized and our team is continuing to monitor to ensure full resolution. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
investigating
Kustomer is aware of an event affecting Chat and other channels that may cause delayed message delivery and slower conversation load times.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes and please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Chats, Emails, Routing latency PROD 1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has implemented an update to address an event affecting chat, email, and routing that caused latency in sending and delivering messages.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
identified
Kustomer has identified an event affecting chats, emails, and routing that may cause latency with sending, receiving, and routing messages.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
investigating
Kustomer is aware of an event affecting chats, emails, and routing that may cause latency with sending, receiving, and routing messages.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
May 2026
WhatsApp messages failing Prods 1 + 2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Kustomer has implemented an update to address an event affecting WhatsApp that caused messaging failures.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Kustomer has implemented an update to address an event affecting Chats on Prod 1 that caused messages to fail and assistants to not follow the configured flow.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support if you have additional questions or concerns.
investigating
Kustomer is aware of an event affecting Chats that may cause messages to fail and assistants to not follow the configured flow.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Kustomer has released a fix for the event affecting Gmail Connectivity and Send & Receive functionality that was causing emails to not forward as expected into your Kustomer Platform and impacted sending functionality on conversations.
Our team is currently monitoring the released fix to ensure the issue is resolved. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
identified
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
identified
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
