Kustomer Outage History
Uptime record, past incidents, and downtime history for Kustomer.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 92% | 25 | 2 |
| April 2026 | 93.3% | 30 | 2 |
| March 2026 | 96.8% | 31 | 1 |
| February 2026 | 100% | 5 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Chat - Messages Failing & Assistant Issues - Prod-1
Started: May 14, 4:24 PM
monitoring
Kustomer has implemented an update to address an event affecting Chats on Prod 1 that caused messages to fail and assistants to not follow the configured flow.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support if you have additional questions or concerns.
May 14, 4:48 PM
investigating
Kustomer is aware of an event affecting Chats that may cause messages to fail and assistants to not follow the configured flow.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
May 14, 4:24 PM
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2
Started: May 1, 1:39 PM
monitoring
Kustomer has released a fix for the event affecting Gmail Connectivity and Send & Receive functionality that was causing emails to not forward as expected into your Kustomer Platform and impacted sending functionality on conversations.
Our team is currently monitoring the released fix to ensure the issue is resolved. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
May 1, 2:02 PM
identified
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
May 1, 1:39 PM
identified
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
May 1, 1:39 PM
April 2026
[DRAFTS] Internal API Errors (Prod1)
Started: Apr 24, 8:03 PM
monitoring
Kustomer has implemented an update to address an event affecting Prod1 that caused internal API errors and latency.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Apr 24, 9:31 PM
monitoring
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Apr 24, 9:02 PM
monitoring
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Apr 24, 8:32 PM
monitoring
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Apr 24, 8:03 PM
[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED]
Started: Apr 14, 2:44 PM
investigating
Kustomer is aware of an event affecting Knowledge bases and forms that may be displaying a 500 error code and preventing access to these urls.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
Apr 14, 2:44 PM
March 2026
[AIC/AIR] AIC/AIR May Not Respond - Prod 1
Started: Mar 19, 3:14 PM
monitoring
Kustomer has implemented an update to address an event affecting Prod 1 that caused failures with Kustomer's AI features.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 19, 5:52 PM
identified
Kustomer has identified an event affecting PROD 1 that may result in failures with Kustomer AI Agent features.
Our team is still actively working to implement a resolution. Please expect further updates within the next 30 minutes, and feel free to reach out to Kustomer Support at support@kustomer.com if you have any additional questions or concerns.
Mar 19, 5:34 PM
identified
Kustomer has identified an event affecting PROD 1 that may cause failing Kustomer AI-Agent features.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 19, 4:58 PM
identified
Kustomer has identified an event that is causing unresponsiveness in AIC/AIR.
Our team is working directly with our database provider in order to implement a resolution for this event. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Kustomer.com for any further questions or updates.
Mar 19, 4:16 PM
identified
Kustomer has identified an event in AIC/AIR that may cause unresponsive functionality.
Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Kustomer.com for any further questions or updates.
Mar 19, 3:44 PM
investigating
Kustomer is aware of an event affecting AI for Customers and Reps that have resulted in them not responding.
Our team is currently working to identify the cause for the issue in order to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
Mar 19, 2:42 PM