Kustomer Outage History
Uptime record, past incidents, and downtime history for Kustomer.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 100% | 10 | 0 |
| March 2026 | 96.8% | 31 | 1 |
| February 2026 | 90% | 20 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 61 Days)
Feb 9
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
March 2026
[AIC/AIR] AIC/AIR May Not Respond - Prod 1
Started: Mar 19, 3:14 PM
monitoring
Kustomer has implemented an update to address an event affecting Prod 1 that caused failures with Kustomer's AI features.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 19, 5:52 PM
identified
Kustomer has identified an event affecting PROD 1 that may result in failures with Kustomer AI Agent features.
Our team is still actively working to implement a resolution. Please expect further updates within the next 30 minutes, and feel free to reach out to Kustomer Support at support@kustomer.com if you have any additional questions or concerns.
Mar 19, 5:34 PM
identified
Kustomer has identified an event affecting PROD 1 that may cause failing Kustomer AI-Agent features.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 19, 4:58 PM
identified
Kustomer has identified an event that is causing unresponsiveness in AIC/AIR.
Our team is working directly with our database provider in order to implement a resolution for this event. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Kustomer.com for any further questions or updates.
Mar 19, 4:16 PM
identified
Kustomer has identified an event in AIC/AIR that may cause unresponsive functionality.
Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Kustomer.com for any further questions or updates.
Mar 19, 3:44 PM
investigating
Kustomer is aware of an event affecting AI for Customers and Reps that have resulted in them not responding.
Our team is currently working to identify the cause for the issue in order to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
Mar 19, 2:42 PM