Current answer
KnowBe4 experienced a major incident: Protect blank purchasing page on store.knowbe4.com. The provider currently marks this incident Monitoring.
Incident Lifecycle
Affected Components
KnowBe4 Website
Incident Timeline
Monitoring
We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
Aug 17, 2026 at 9:02 PM UTC
Monitoring
We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
Jul 29, 2026 at 6:40 PM UTC
Investigating
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
Jul 20, 2026 at 6:24 PM UTC
Monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Jul 17, 2026 at 6:55 PM UTC
Investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Jul 17, 2026 at 1:18 PM UTC
Was your business affected by this KnowBe4 outage?
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