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71.1%of 45 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
67.9%
28
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have received reports that the issue with delivery of Email verification MFA for Workspace has been mitigated by Microsoft, and we are monitoring the results.
investigating
We have received reports of an issue with delivery of Email verification MFA for Workspace.
We are investigating this issue and will update this page when we have more information.
We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
monitoring
We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
KnowBe4 Academy - Access Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Access to the KnowBe4 Academy has been restored. We are monitoring to ensure there are no further issues.
investigating
We are investigating access issues with the KnowBe4 Academy. We will update this page when we have more information.
Unable to upload items on Workspace - US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Users will not be able to upload items to US Workspaces, however, downloading is still available. Any Webforms which utilize Workspace will not be able to save items.
PhishER - Unable to Login (US)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue impacting the ability to login to PhishER in the US instance.
April 2026
PhishER - Unable to Login (UK)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue with customers signing into PhishER in the UK instance and implemented a fix which we will continue to monitor. Customers should be able to login successfully.
investigating
We have identified an issue with customers signing into PhishER in the UK instance.
ADI Sync and Training Policy Upload Errors (US Only)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
identified
We have identified an issue with customers pushing ADI files to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
PhishER Login Issues (CA Only)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are investigating an issue affecting the ability to login to the PhishER platform. Our team is working on this issue and we will update this page when we have more information.
Intermittent latency for Protect users - US Only
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of latency when viewing or sending emails via Web Access
PhishER Access Issue for UK/CA Instances
majorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.
monitoring
We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.
We've implemented a fix and are continuing to monitor to ensure this is resolved
identified
We've identified some users are receiving multiple abuse mailbox submissions. We've identified a fix which should resolve the issue.
Prevent and Protect - Administration Panel Slow or Inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that access to the KnowBe4 Administration Panel is slow or inaccessible. We are investigating this issue and will update this page when we have more information.
