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Klarna Outage History

Uptime record, past incidents, and downtime history for Klarna.

Checking current status...
68.1% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 84% 25 4
April 2026 63.3% 30 11
March 2026 58.1% 31 13
February 2026 80% 5 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Klarna US Service Disruption
minor

Started: May 8, 1:28 AM

monitoring
Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.
May 8, 10:23 AM
monitoring
We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.
May 8, 6:52 AM
monitoring
We are seeing recovery on additional services, we are still monitoring the issue closely.
May 8, 5:02 AM
monitoring
We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.
May 8, 4:06 AM
identified
We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.
May 8, 2:48 AM
identified
We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.
May 8, 1:44 AM
investigating
We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.
May 8, 1:28 AM
Payment Notifications and Order Updates issue
minor

Started: May 7, 8:14 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 7, 1:59 PM
identified
The issue has been identified and a fix is being implemented.
May 7, 1:59 PM
investigating
We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience
May 7, 8:14 AM
April 2026
Banking in the App and Klarna Card degradation
major

Started: Apr 30, 12:07 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 12:27 PM
identified
The issue has been identified and a fix is being implemented.
Apr 30, 12:27 PM
investigating
We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.
Apr 30, 12:07 PM
BankID is experiencing issues in Norway and Finland
major

Started: Apr 26, 12:12 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 26, 12:55 PM
identified
The issue has been identified and a fix is being implemented.
Apr 26, 12:55 PM
investigating
We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.
Apr 26, 12:12 PM
Sign-in degradation
minor

Started: Apr 18, 3:32 AM

investigating
We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.
Apr 18, 3:32 AM
Direct Payments in the App degradation
minor

Started: Apr 17, 11:50 AM

investigating
We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.
Apr 17, 11:50 AM
Merchant Settlements / Payouts degradation
minor

Started: Apr 9, 8:37 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 11:57 AM
identified
The issue has been identified and a fix is being implemented.
Apr 9, 9:19 AM
investigating
We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.
Apr 9, 8:37 AM
March 2026
Support Chat AI assistant experiencing issues
major

Started: Mar 30, 8:59 AM

identified
The issue has been identified and a fix is being implemented.
Mar 30, 9:22 AM
investigating
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Mar 30, 8:59 AM
Customer Service Chat & Phone Support is experiencing issues
major

Started: Mar 25, 11:10 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 25, 11:42 AM
identified
The issue has been identified and a fix is being implemented.
Mar 25, 11:41 AM
investigating
We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.
Mar 25, 11:10 AM
Klarna Payments degradation
minor

Started: Mar 22, 11:03 AM

investigating
We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Mar 22, 11:03 AM
Klarna Payments degradation
minor

Started: Mar 22, 3:26 AM

investigating
We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Mar 22, 3:26 AM
Klarna Payments degradation
minor

Started: Mar 19, 11:49 AM

identified
The issue has been identified and a fix is being implemented.
Mar 19, 1:39 PM
investigating
We are currently experiencing a degradation to Klarna Network Payments in Europe for token charge flows. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 19, 11:49 AM
Purchase Flow for Norway is degraded
minor

Started: Mar 17, 12:24 PM

investigating
We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 17, 12:24 PM
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