Looking for an update now? Check the current status, or follow Klarna for future changes.
85.1%of 47 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
88.5%
26
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Performance has returned to normal, and we are seeing an increase in processed settlements. We will continue to monitor settlement processing to confirm sustained recovery. Thank you for your patience.
investigating
Merchant settlements is experiencing degraded performance. We are working to restore the service as soon as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results. Customers can continue using phone login. Thank you for your patience.
investigating
We are currently experiencing a degradation to sign-in in the Klarna App using BankID in Norway. We are working to restore the service as soon as possible. Customers can continue using phone login. Thank you for your patience.
This issue seems to have been resolved for both US and EU. We are monitoring this closely.
identified
We are seeing improvements in US - we are monitoring the situation closely.
identified
We are continuing investigating the issue.
identified
The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience.
identified
The issue has been identified and we see improvements in US, still investigating the issues in EU.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.
Third party services have recovered, we are continuing to monitor the services to ensure stability.
investigating
We are continuing to monitor the confirmed issue at a third-party payment processing partner.
investigating
Some merchants may be experiencing delays in Klarna purchase flows.
This is due to a confirmed issue at a third-party payment processing partner.
This is not a Klarna system issue. We're actively engaged with them to resolve it and will update you as more information becomes available.
Thanks for your patience.
Service Degradation — Klarna Payments (Subscriptions and On-Demand Tokenization)
We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization services in the United States. As a result, a limited number of customers may be unable to complete purchases with Klarna Payments at this time.
Our teams are actively engaged and working to restore full service as a priority. We will provide a further update as soon as additional information is available, and w...
A fix has been implemented and we are monitoring the results.
identified
The initial fix did not have the intended outcome, we have now identified another fix which is being implemented. Thank you for your patience.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a degradation to Klarna Payments. We are working to restore the service as soon as possible. Thank you for your patience.
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with Merchant Portal in the United States. We are working to restore the service as soon as possible. Thank you for your patience.
We are currently experiencing a degradation to Klarna Payments in the Klarna App in US region. We are working to restore the service as soon as possible. Thank you for your patience.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Direct Debit is experiencing issues in Austria, Germany and Netherlands
minorSource not attested
Last archived state: resolved
View archived record details
EuropeNorth AmericaAsia Pacific
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a Direct Debit payment method degradation in the Austria, Germany and Netherlands regions. We are working to restore the service as soon as possible. Thank you for your patience.
July 2026
Merchant Onboarding degradation using Integration Guides
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are still investigating the issue. Thank you for your patience.
investigating
We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.
Klarna Express Checkout iOS degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.
monitoring
Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.
monitoring
Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.
monitoring
Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change.
We are working to restore the services as soon as possible.
Thank you for your patience.
June 2026
Customer Service degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service disruption affecting some of our customer support availability.
We are actively working to restore full support capacity as quickly as possible.
We apologies for any inconvenience.
May 2026
Klarna US Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed.
We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.
monitoring
We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.
monitoring
We are seeing recovery on additional services, we are still monitoring the issue closely.
monitoring
We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.
identified
We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.
identified
We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.
investigating
We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal.
We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected.
Thank you for your patience.
Payment Notifications and Order Updates issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience
April 2026
Banking in the App and Klarna Card degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.
BankID is experiencing issues in Norway and Finland
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.
Sign-in degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.
Direct Payments in the App degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.
