Klarna Outage History
Daily status observations, past incidents, and reported issue history for Klarna.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 44% | 25 | 14 |
| July 2026 | 71% | 31 | 9 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 100% | 5 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Direct Debit is experiencing issues in Austria, Germany and Netherlands
Started:
Europe
North America
Asia Pacific
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a Direct Debit payment method degradation in the Austria, Germany and Netherlands regions. We are working to restore the service as soon as possible. Thank you for your patience.
July 2026
Merchant Onboarding degradation using Integration Guides
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are still investigating the issue. Thank you for your patience.
investigating
We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.
Klarna Express Checkout iOS degradation
Started:
monitoring
Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.
monitoring
Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.
monitoring
Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.
monitoring
Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change.
We are working to restore the services as soon as possible.
Thank you for your patience.
June 2026
Customer Service degradation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service disruption affecting some of our customer support availability.
We are actively working to restore full support capacity as quickly as possible.
We apologies for any inconvenience.
May 2026
Klarna US Service Disruption
Started:
monitoring
Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed.
We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.
monitoring
We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.
monitoring
We are seeing recovery on additional services, we are still monitoring the issue closely.
monitoring
We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.
identified
We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.
identified
We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.
investigating
We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal.
We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected.
Thank you for your patience.
Payment Notifications and Order Updates issue
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience
April 2026
Banking in the App and Klarna Card degradation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.
BankID is experiencing issues in Norway and Finland
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.
Sign-in degradation
Started:
investigating
We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.
Direct Payments in the App degradation
Started:
investigating
We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.
Merchant Settlements / Payouts degradation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.
March 2026
Support Chat AI assistant experiencing issues
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Customer Service Chat & Phone Support is experiencing issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.
Klarna Payments degradation
Started:
investigating
We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Klarna Payments degradation
Started:
investigating
We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Klarna Payments degradation
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a degradation to Klarna Network Payments in Europe for token charge flows. We are working to restore the service as soon as possible. Thank you for your patience.
Purchase Flow for Norway is degraded
Started:
investigating
We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.