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85.1%of 47 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
88.5%
26
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Performance has returned to normal, and we are seeing an increase in processed settlements. We will continue to monitor settlement processing to confirm sustained recovery. Thank you for your patience.
investigating
Merchant settlements is experiencing degraded performance. We are working to restore the service as soon as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results. Customers can continue using phone login. Thank you for your patience.
investigating
We are currently experiencing a degradation to sign-in in the Klarna App using BankID in Norway. We are working to restore the service as soon as possible. Customers can continue using phone login. Thank you for your patience.
This issue seems to have been resolved for both US and EU. We are monitoring this closely.
identified
We are seeing improvements in US - we are monitoring the situation closely.
identified
We are continuing investigating the issue.
identified
The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience.
identified
The issue has been identified and we see improvements in US, still investigating the issues in EU.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.
Third party services have recovered, we are continuing to monitor the services to ensure stability.
investigating
We are continuing to monitor the confirmed issue at a third-party payment processing partner.
investigating
Some merchants may be experiencing delays in Klarna purchase flows.
This is due to a confirmed issue at a third-party payment processing partner.
This is not a Klarna system issue. We're actively engaged with them to resolve it and will update you as more information becomes available.
Thanks for your patience.
Service Degradation — Klarna Payments (Subscriptions and On-Demand Tokenization)
We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization services in the United States. As a result, a limited number of customers may be unable to complete purchases with Klarna Payments at this time.
Our teams are actively engaged and working to restore full service as a priority. We will provide a further update as soon as additional information is available, and w...
A fix has been implemented and we are monitoring the results.
identified
The initial fix did not have the intended outcome, we have now identified another fix which is being implemented. Thank you for your patience.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a degradation to Klarna Payments. We are working to restore the service as soon as possible. Thank you for your patience.
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with Merchant Portal in the United States. We are working to restore the service as soon as possible. Thank you for your patience.
We are currently experiencing a degradation to Klarna Payments in the Klarna App in US region. We are working to restore the service as soon as possible. Thank you for your patience.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Merchant Settlements / Payouts degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.
March 2026
Support Chat AI assistant experiencing issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Customer Service Chat & Phone Support is experiencing issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.
Klarna Payments degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Klarna Payments degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Klarna Payments degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a degradation to Klarna Network Payments in Europe for token charge flows. We are working to restore the service as soon as possible. Thank you for your patience.
Purchase Flow for Norway is degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.
