We are aware of an issue affecting outbound message delivery through our Instagram and Facebook integrations. Some customers may experience failures when sending replies. Our team is investigating the root cause and working on a resolution. We will provide updates as more information becomes available
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Degraded posts ingestion in some Care instances
minorSource not attested
Last archived state: resolved
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monitoring
We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
investigating
We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.
monitoring
Our infrastructure team has applied a fix for the issue affecting ingestion.
Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
investigating
We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
Data for April 30th missing in EMEA communities in Khoros Communities
minorSource not attested
Last archived state: resolved
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monitoring
The May 3rd data has been backfilled and should be available in Analytics.
monitoring
We are continuing to monitor for any further issues.
monitoring
The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability.
Backfill operations are underway and progressing as expected:
April 30th data backfill has been completed.
May 3rd and May 4th data backfills are currently in progress.
monitoring
The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected.
identified
An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data.
investigating
We are continuing to investigate this issue.
investigating
We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
April 2026
Degraded Performance - Khoros Community Aurora
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where a subset of Khoros communities are facing performance issues.
[ KHOROS COMMUNITY CLASSIC ] Some Customers Unable to Properly Access Community Portal
minorSource not attested
Last archived state: resolved
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investigating
We are currently investigating an issue where some customers may experience problems accessing their community portal. In some cases, the page may load incorrectly due to styling issues, making the portal difficult or impossible to use.
Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.
Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane
majorSource not attested
Last archived state: resolved
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monitoring
No issues reported currently. We are diligently monitoring this.
monitoring
We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.
monitoring
No issues have been reported after the fix was made. We are continuing to monitor.
monitoring
We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.
investigating
We are currently investigating this issue.
[EMEA] Community Analytics Data not Coming Up
minorSource not attested
Last archived state: resolved
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identified
The backfill is still in progress, with our teams constantly monitoring for failures/missing data
identified
Our teams are continuing to look into the failures/missing data with the top most priority.
identified
We are still investigating the missing / delayed data affecting Khoros Communities.
Our teams continue to monitor the impacted jobs and are working with high priority to restore the missing data for the affected dates. At this time, the issue remains under active review, and we do not have a confirmed completion ETA yet.
We will continue tracking the progress and share further updates as soon as more information becomes available.
identified
Our teams are continuing to look into the failures/missing data with the top most priority.
identified
Right now the jobs for 2026-04-24 and 25th have failed and all communities will be missing data on these days until our Infrastructure team resolves this. We are working with the highest priority.
identified
The jobs continue to make steady progress, and our teams are actively monitoring them.
identified
The jobs are continuing to make progress and our teams are diligently monitoring the same.
identified
Backfill efforts are continuing for Analytics data on April 16 in the EU region and April 21 in the AMER region. Our teams are actively monitoring the progress and will share additional updates as they become available.
identified
Backfill for analytics data for all days is now complete with the exception of the 16th data for EU region; our team is still working on this.
identified
Backfill jobs are progressing as expected. Our teams continue to actively monitor the process.
identified
The backfilling jobs are in progress and our teams are continuously monitoring them.
identified
We have received reports that Analytics data is not coming up for US communities as well as EU Hosted communities.
Our teams are moving forward with the backfill
identified
The issue has been identified and the backfill has been triggered accordingly. Backfill is in progress and we will keep you posted with the status of the backfill
investigating
We are continuing to investigate this issue.
investigating
We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
[Khoros Community Classic] 403 Forbidden Error
criticalSource not attested
Last archived state: resolved
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monitoring
We have identified the issue and applied a fix, we are monitoring the communities
investigating
We are currently investigating multiple reports about "403 Forbidden" errors when attempting to access the community. We still are gauging the impact whether it affects all regions or only US.
[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward
minorSource not attested
Last archived state: resolved
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identified
We have encountered some technical challenges during the backfill process, which is causing it to take longer than expected.
We are actively working to resolve these challenges and will keep you informed as we make progress. We apologize for any inconvenience this may have caused to your reporting workflows.
identified
Our Development team is still working on backfilling the missing analytics data.
We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
identified
Our Development team is actively working on backfilling the missing analytics data.
We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
identified
The root cause for the Flow Analytics dashboards not showing data from 2026-04-08 onward was identified and fixed. We are currently backfilling the missing data for the dashboards.
investigating
We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward
[AMER] Community posts are not being ingested into Care
criticalSource not attested
Last archived state: resolved
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monitoring
The backfill has been finished. We are monitoring the situation for any residual issues.
identified
The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.
investigating
We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities
March 2026
Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error
majorSource not attested
Last archived state: resolved
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identified
Most communities are online, and our Infrastructure team continue to invesitgate the remaining issues.
identified
We have identified the cause of the 502 bad gateway errors on Staging environments, and we are rolling out fixes for each of the environments now.
investigating
We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments
