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Khoros Outage History

Daily provider-status observations and published incident history for Khoros.

Operational

Khoros is operational. Verified . Official provider source.

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Building verified history 18 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Problems with message delivery through our Instagram and Facebook integrations
minor Observed active window 8h 34m

View incident details and source

Started:

Meta Business Products APIs Third-party APIs
identified
We are aware of an issue affecting outbound message delivery through our Instagram and Facebook integrations. Some customers may experience failures when sending replies. Our team is investigating the root cause and working on a resolution. We will provide updates as more information becomes available

Legacy Incident Archive

31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Missing/Delayed Community Analytics and Bulk Data API output
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Our team remains engaged in monitoring to ensure continued stability for our customers.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
Our team remains engaged in monitoring to ensure continued stability for our customers.
monitoring
Our team remains engaged in monitoring to ensure continued stability for our customers.
monitoring
No issues are observed currently with the backfills. We are continuing to monitoring this.
monitoring
The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete.
monitoring
The recovery for the Analytics Data gaps has been completed. Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident. We will continue monitoring this fix for the next 24 hours. Thank you for your patience.
monitoring
The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made.
monitoring
The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
We continue monitoring to confirm ongoing stability and will provide updates as needed.
monitoring
We continue monitoring to confirm ongoing stability and will provide updates if needed.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
We continue monitoring to confirm ongoing stability and will provide updates if needed.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
monitoring
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
monitoring
We continue monitoring to confirm ongoing stability and will provide updates if needed.
monitoring
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
monitoring
We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.
monitoring
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
monitoring
We are continuing to monitor this to ensure that things are looking good.
monitoring
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
monitoring
We have backfilled the data for all the missing days and continuing to monitor for any further issue.
monitoring
We have resolved the issue and backfilled the missing analytics.
identified
We have identified the root cause and are implementing recovery measures.
Meta outage is affecting certain Khoros features
major Source not attested
Last archived state: resolved
View archived record details
identified
Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities.
Partner Channel Degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The disruptions from Meta have now been resolved. We are actively monitoring on our end. Please reach out via a Support ticket if any Meta integrations are not working as expected.
identified
Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities.
investigating
We are currently investigating a partner platform issue affecting Khoros Care integrations with Meta services. Customers may experience delays, errors, or intermittent failures when using connected Meta channels, including message ingestion, publishing, or synchronization. Our teams are monitoring the situation closely and will provide updates as more information becomes available.
May 2026
Classic hosted communities analytics data missing since 24th of May - EU
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The issue affecting analytics collection has been resolved, and analytics data is now being collected and processed correctly. We have completed our investigation and remediation activities and will continue to monitor the platform to ensure ongoing stability.
identified
The remediation effort is ongoing by our teams.
identified
The team continues working on the remediation.
identified
The remediation effort remains underway. We will share the next update as soon as there is more to report.
identified
The team continues working on the remediation.
identified
Our team is currently working on the required remediation. We will share the next update as soon as additional progress is made.
identified
We are continuing to monitor the backfilling status. No issues have been encountered.
identified
The backfilling process is progressing as expected.
identified
The backfilling process is progressing as expected.
identified
We continue to backfill data for May 28th and 29th.
identified
Data has been backfilled up to the 27th. We continue to backfill the remaining two days.
identified
We are continuing to work on restoring the missing analytics data for EU-hosted classic communities. The backfill process has already been initiated, and we are monitoring its progress closely. We will provide another update as soon as more information becomes available.
identified
We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.
MFA Authentication Issues Affecting some user Login
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting some user login flows has been resolved. We have completed monitoring and are not seeing further impact at this time. Thank you for your patience.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results.
investigating
We are continuously working on a fix and actively monitoring the situation.
investigating
We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes. We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
[AMER] Community Analytics Data Missing
major Source not attested
Last archived state: resolved
View archived record details
monitoring
All affected dates have been successfully backfilled. Please reach out to us if you are still experiencing any issues or require further assistance.
identified
Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
identified
We have completed backfilling data for May 21, 22, and 27. Work is currently ongoing to populate the remaining affected dates. We will continue to provide updates as progress is made.
identified
Backfill work for AMER Community analytics data is ongoing. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
identified
We are continuously working on a fix and actively monitoring the situation.
identified
Backfill work for AMER Community analytics data is ongoing. Analytics data for May 26th is now available. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
identified
Our team is continuing to investigate the missing Community Analytics data affecting AMER-hosted communities. Work is ongoing to backfill the impacted analytics data, and we will provide another update as soon as more information is available.
investigating
The Infrastructure team is working on backfilling the analytics data for AMER-hosted communities.
investigating
We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.
[APAC] Community Analytics Data Missing
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the Community Analytics pipeline for APAC-hosted communities after the completion of the backfill. The analytics data pipeline remains stable at this time, and we will provide another update if there are any changes.
monitoring
We continue monitoring pipeline stability.
monitoring
The backfill has been completed for all affected dates and the analytics data pipeline is now running healthy. All APAC Community Analytics data that was missing since May 19 has been fully restored. We are now monitoring the pipeline to confirm continued stability before closing this incident.
identified
Our team continues to work on the Community Analytics data issue affecting some hosted communities. Progress is ongoing, and we will provide another update as soon as we have more information to share.
identified
Our team continues to make progress on the Community Analytics data issue affecting some communities. The fix has completed review and backfill work is actively ongoing. We appreciate your patience and will provide updates once we have more to share.
identified
Our team continues working on the fix for the Community Analytics data issue affecting some communities. The fix is still under review, and backfill work is in progress. We will provide another update as soon as we have more progress to share.
identified
The fix for the issue is under review.
identified
The issue has been identified, and our team is working on fixing it.
investigating
We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 19 onwards.
Khoros Care - Google My Business replies failing
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Work on restoring reply publishing for impacted reviews is ongoing. We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
identified
Our Engineering team is actively working on restoring reply publishing for impacted reviews. We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
identified
After continued monitoring, we found that the issue affecting Google My Business replies in Khoros Care is still ongoing, due to data consumed during the incident. We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases. We will share another update as soon as more information is available.
monitoring
A fix has been deployed to address the issue causing Google My Business review replies to fail in Khoros Care. We are actively monitoring the environment to ensure replies are processing as expected. If you continue to experience issues, please reach out to Khoros Support.
identified
We have identified the issue causing Google My Business (GMB) reviews to fail, and our Engineering team are currently working on a fix.
investigating
We are aware of an issue causing replies to Google My Business (GMB) reviews to fail. We are actively investigating this and will provide updates as they become available.
Facebook author names displaying as numeric IDs in Khoros Care
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We will continue monitoring the system to ensure stability.
monitoring
We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages. For messages received during the incident window, our team has completed restoration efforts and sender names should now appear correctly. We will continue monitoring the system to ensure stability. Agents can continue to read and respond to all conversations as normal. Thank you for your patience while we worked through...
identified
We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages. For messages received during the incident window, our team is actively working to determine the best path to restore the correct sender names. We are committed to keeping you informed as this progresses and will share an update shortly. Agents can continue to read and respond to all conversations in the meantime
identified
We have identified the issue causing some customers to see Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. We are working on a fix for this issue and will update as soon as this is deployed.
investigating
We are investigating reports that some customers using Khoros Care are seeing Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. Agents can generally continue to read and respond to affected conversations, but identifying customers by name in Care may be impacted. We are actively investigating and will provide another update as soon as we have more information.
Community Analytics Data not Coming Up
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The backfill has been completed. We continue to investigate the root cause.
identified
The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.
investigating
We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.
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