Khoros Outage History
Uptime record, past incidents, and downtime history for Khoros.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 25% | 12 | 9 |
| April 2026 | 3.3% | 30 | 29 |
| March 2026 | 0% | 4 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Data for April 30th missing in EMEA communities in Khoros Communities
Started: May 4, 9:01 AM
monitoring
The May 3rd data has been backfilled and should be available in Analytics.
May 8, 7:46 AM
monitoring
We are continuing to monitor for any further issues.
May 8, 2:40 AM
monitoring
The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability.
Backfill operations are underway and progressing as expected:
April 30th data backfill has been completed.
May 3rd and May 4th data backfills are currently in progress.
May 6, 2:12 AM
monitoring
The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected.
May 5, 1:40 PM
identified
An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data.
May 4, 4:09 PM
investigating
We are continuing to investigate this issue.
May 4, 9:03 AM
investigating
We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
May 4, 9:01 AM
April 2026
Degraded Performance - Khoros Community Aurora
Started: Apr 30, 6:44 PM
investigating
We are currently investigating an issue where a subset of Khoros communities are facing performance issues.
Apr 30, 6:44 PM
[ KHOROS COMMUNITY CLASSIC ] Some Customers Unable to Properly Access Community Portal
Started: Apr 28, 11:46 PM
investigating
We are currently investigating an issue where some customers may experience problems accessing their community portal. In some cases, the page may load incorrectly due to styling issues, making the portal difficult or impossible to use.
Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.
Apr 28, 11:46 PM
Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane
Started: Apr 27, 9:02 AM
monitoring
No issues reported currently. We are diligently monitoring this.
Apr 29, 3:31 AM
monitoring
We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.
Apr 28, 12:38 PM
monitoring
No issues have been reported after the fix was made. We are continuing to monitor.
Apr 28, 4:23 AM
monitoring
We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.
Apr 27, 12:32 PM
investigating
We are currently investigating this issue.
Apr 27, 9:02 AM
[EMEA] Community Analytics Data not Coming Up
Started: Apr 20, 5:59 AM
identified
The backfill is still in progress, with our teams constantly monitoring for failures/missing data
Apr 29, 8:52 AM
identified
Our teams are continuing to look into the failures/missing data with the top most priority.
Apr 28, 6:53 AM
identified
We are still investigating the missing / delayed data affecting Khoros Communities.
Our teams continue to monitor the impacted jobs and are working with high priority to restore the missing data for the affected dates. At this time, the issue remains under active review, and we do not have a confirmed completion ETA yet.
We will continue tracking the progress and share further updates as soon as more information becomes available.
Apr 27, 11:46 PM
identified
Our teams are continuing to look into the failures/missing data with the top most priority.
Apr 27, 5:42 AM
identified
Right now the jobs for 2026-04-24 and 25th have failed and all communities will be missing data on these days until our Infrastructure team resolves this. We are working with the highest priority.
Apr 26, 11:14 PM
identified
The jobs continue to make steady progress, and our teams are actively monitoring them.
Apr 23, 5:09 PM
identified
The jobs are continuing to make progress and our teams are diligently monitoring the same.
Apr 23, 4:13 AM
identified
Backfill efforts are continuing for Analytics data on April 16 in the EU region and April 21 in the AMER region. Our teams are actively monitoring the progress and will share additional updates as they become available.
Apr 22, 2:38 PM
identified
Backfill for analytics data for all days is now complete with the exception of the 16th data for EU region; our team is still working on this.
Apr 22, 11:27 AM
identified
Backfill jobs are progressing as expected. Our teams continue to actively monitor the process.
Apr 22, 4:22 AM
identified
The backfilling jobs are in progress and our teams are continuously monitoring them.
Apr 21, 4:31 AM
identified
We have received reports that Analytics data is not coming up for US communities as well as EU Hosted communities.
Our teams are moving forward with the backfill
Apr 20, 9:54 AM
identified
The issue has been identified and the backfill has been triggered accordingly. Backfill is in progress and we will keep you posted with the status of the backfill
Apr 20, 8:54 AM
investigating
We are continuing to investigate this issue.
Apr 20, 6:01 AM
investigating
We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
Apr 20, 5:59 AM
[Khoros Community Classic] 403 Forbidden Error
Started: Apr 10, 5:40 PM
monitoring
We have identified the issue and applied a fix, we are monitoring the communities
Apr 10, 5:56 PM
investigating
We are currently investigating multiple reports about "403 Forbidden" errors when attempting to access the community. We still are gauging the impact whether it affects all regions or only US.
Apr 10, 5:40 PM
[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward
Started: Apr 9, 3:43 PM
identified
We have encountered some technical challenges during the backfill process, which is causing it to take longer than expected.
We are actively working to resolve these challenges and will keep you informed as we make progress. We apologize for any inconvenience this may have caused to your reporting workflows.
Apr 16, 5:54 AM
identified
Our Development team is still working on backfilling the missing analytics data.
We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
Apr 15, 7:24 AM
identified
Our Development team is actively working on backfilling the missing analytics data.
We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
Apr 14, 3:31 AM
identified
The root cause for the Flow Analytics dashboards not showing data from 2026-04-08 onward was identified and fixed. We are currently backfilling the missing data for the dashboards.
Apr 13, 6:23 AM
investigating
We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward
Apr 9, 3:43 PM
[AMER] Community posts are not being ingested into Care
Started: Apr 2, 5:03 PM
monitoring
The backfill has been finished. We are monitoring the situation for any residual issues.
Apr 3, 8:33 PM
identified
The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.
Apr 2, 7:53 PM
investigating
We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities
Apr 2, 5:03 PM
Some Khoros Community instances are down with error 500
Started: Apr 2, 2:02 AM
monitoring
We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.
Apr 2, 9:27 PM
monitoring
We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.
Apr 2, 2:19 PM
monitoring
A fix has been implemented for the issue affecting Khoros Community instances that were returning 500 errors. We are currently monitoring the systems to ensure stability and full recovery.
Thank you for your continued patience. We will share further updates as they become available.
Apr 2, 2:02 AM
identified
We have identified the issue affecting some Khoros Community instances resulting in 500 errors. Our engineering team is actively working on implementing a fix.
We will continue to provide updates as more information becomes available. Thank you for your patience.
Apr 2, 12:53 AM
investigating
We are currently investigating the issues with some of the Khoros Community instances being down with 500 error.
Apr 2, 12:16 AM
March 2026
Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error
Started: Mar 27, 4:19 PM
identified
Most communities are online, and our Infrastructure team continue to invesitgate the remaining issues.
Mar 28, 5:39 AM
identified
We have identified the cause of the 502 bad gateway errors on Staging environments, and we are rolling out fixes for each of the environments now.
Mar 27, 9:53 PM
investigating
We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments
Mar 27, 4:19 PM
[EMEA] Analytics data not updated
Started: Mar 16, 10:15 AM
monitoring
The missing historical dates have now been backfilled and restored, and Community Analytics is back on its normal refresh cadence. Because Community Analytics reports in UTC and refreshes on a delay, the most recent date may still be within the normal processing window before it appears. We continue monitoring the situation.
Mar 30, 11:58 PM
monitoring
We have completed the backfill, and the data for March 28th is expected to be completed in time. We continue to monitor the situation
Mar 29, 1:21 PM
monitoring
We have improved the speed of backfills, and expect to catch up on the remaining backfills over the next 2 days
Mar 28, 8:12 PM
monitoring
The backfill for the 22nd has completed, and the remaining days are in progress.
Mar 28, 12:09 AM
monitoring
The backfill for the 20th and 21st has completed, and the 22nd is in progress.
Mar 27, 5:01 PM
monitoring
The backfill for the 18th encountered issues and we are working on resolving this. The backfill for the 19th has completed, and the 20th is in progress.
Mar 26, 9:18 PM
monitoring
Backfill for 17th March has been completed. The backfill for the 18th is now in progress.
Mar 25, 12:59 PM
monitoring
Our Infrastructure team have resolved the issue, and the backfills for the 17th onwards are proceeding.
Mar 24, 10:57 PM
monitoring
Our Infrastructure team are investigating and fixing an issue with the backfill for 17th and 18th. The backfilling efforts will resume shortly.
Mar 24, 10:42 PM
monitoring
Backfill for 16th March has been completed. The backfill for the 17th is now in progress.
Mar 24, 12:18 PM
monitoring
Backfill for 15th March has been completed. The backfill for the 16th is now commencing.
Mar 23, 10:20 PM
monitoring
Backfill for 16th March is under progress. We will share another update once processing and validation have been completed.
Mar 23, 1:48 AM
monitoring
Backfill for March 15th for the affected region is completed.
We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completed
Mar 22, 3:06 PM
monitoring
Backfill for March 15th for the affected EU data is completed.
Mar 20, 7:58 PM
monitoring
Backfill for March 14th for the affected EU data is completed.
We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.
Mar 20, 10:48 AM
monitoring
Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Mar 20, 10:00 AM
monitoring
Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Mar 19, 11:50 PM
monitoring
Backfill processing for the affected EU data is still in progress. Based on current progress, we expect the remaining data to be fully ingested by March 19 morning UTC, with a final confirmation to follow once validation is complete.
Mar 19, 12:22 AM
identified
Backfilling of data is in progress for the 9th and the jobs continue to run as expected.
Mar 18, 12:50 AM
identified
Backfill processing is currently underway.
Mar 17, 10:34 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 17, 10:07 AM
identified
We have identified the analytics data population issue, and our teams applied a fix. Backfill processing is currently underway. We will share further updates as they become available.
Mar 17, 10:07 AM
identified
We have identified the issue and are in the process of developing a fix for the same.
Mar 17, 1:36 AM
investigating
We are continuing to investigate this issue.
Mar 16, 10:16 AM
investigating
We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March.
Our infrastructure team is working on this with Urgent priority.
Mar 16, 10:15 AM